4 Replies Latest reply on May 14, 2018 5:49 PM by Intel Corporation

    intel processor  diagnostic tool [fail]

    nikolaospan

      Hello,

      I am having an issue with my intel core i5 m520 2.4ghz processor. The test fails at Prime number, Floating Point and Math.

        • 1. Re: intel processor  diagnostic tool [fail]
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello nikolaospan,

          I understand that your processor has failed the diagnostic and showed an error in Prime number, Floating Point and Math.

          Regarding this, I would like to start by letting you know that this unit is already out of interactive support, this processor is quite old and we no longer provide support for it. What I could recommend you to do in a case like this is to completely remove the Intel ® Processor Diagnostic Tool from "Programs & Features". 

          Once the program is completely uninstalled and removed, re-download the software from the link below and install it: 

          Intel ® Processor Diagnostic Tool 

          After the installation, reboot the system and run the test once again.


          Regards,
          David V

          • 2. Re: intel processor  diagnostic tool [fail]
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello nikolaospan,

            I am following up with your case and see that we have not heard back from you.

            If you need more assistance do not hesitate to reply.


            Regards,
            David V

            • 3. Re: intel processor  diagnostic tool [fail]
              HeitorAlmeida

              Hello

               

              I have had some problems with my computer, a notebook. Searching the internet, I found the Intel Diagnostic Tool, but when doing the test, I did not succeed.

              My CPU is a Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz.

               

              I ask for help with the following problem:

               

              --- IPDT64 - Revision: 4.1.0.24

              --- IPDT64 - Start Time: 12/05/2018 05:02:57

               

              ----------------------------------------------

              -- Testing

              ----------------------------------------------

              CPU 1 - Genuine Intel - Pass.

              CPU 1 - BrandString - Pass.

              CPU 1 - Cache - Pass.

              CPU 1 - MMXSSE - Pass.

              CPU 1 - IMC - Pass.

              CPU 1 - Prime Number - Fail.

               

              IPDT64 Failed

              --- IPDT64 - Revision: 4.1.0.24

              --- IPDT64 - End Time: 12/05/2018 05:03:37

               

              ----------------------------------------------

              FAIL

               

              The error also occurs because of the window that does not respond and I end up having to force the closing of the window, causing the error.

               

              Module VisParticle.exe Completed - Fail

              No valid errorcode returned

              Error Code  -805306369

               

               

              Result - Fail

              • 4. Re: intel processor  diagnostic tool [fail]
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello HeitorAlmeida 
                 
                Thank you for joining the community.
                 
                By the information provided seems that he may be facing a hardware problem due to of the test failure on the processor since your system is a notebook my recommendation is to contact the manufacturer of the system for warranty options if it is a possibility.  
                 
                Regards,        
                Leonardo C.