14 Replies Latest reply on Jun 28, 2018 12:27 PM by Intel Corporation

    The BIOS did not correctly communicate with the Trusted Platform Module (TPM)

    jerome.poeze

      Hi,

       

      I'm trying to deploy  more than 50 NUCs with SCCM.

      A lot of NUCS are succesfully deployed but a few others aren't.

      An error occurs during the last step of the sequence: Enable Bitlocker.

      2150694914: The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions.

       

      Manually:

      When i try to enable Bitlocker manually from Windows, the following error is shown: The BIOS did not correctly communicate with the Trusted Platform Module (TPM).

       

      unreliable Workaround:

      The problem goes (not always) away after disabling and enabling UEFI BOOT and SECURE BOOT, followed by Clear Secure Boot Data.

       

      Its possible that the NUCs were previously deployed with bitlocker, but i can't verify this.

       

      How can i prevent this error in the future, and upcoming deployments?

       

      Thanks in advance,

       

      Jerome