This message was posted on behalf of Intel Corporation
Thank you for contacting us regarding the unit that you purchased in Germany (Intel® Core™ i7-6800K Processor) it will be more than a please to re-direct you though the right path of support.
In this case please go ahead and feel free to contact us through our Intel Customer Support for Europe, Middle East and Africa region (EMEA) in the following link:
There you will find all the details about our support, telephone number and the direct link in order to submit a service request.
I hope this helps.