13 Replies Latest reply on Apr 3, 2018 1:08 PM by Vane

    Intel Raid 10 Failed - 2 out of 4 drives became non-members of array

    Vane

      This happens:

      1. After BIOS update;

      2. After CMOS reset;

      3. After some Power outages;

      4. After ANYTHING that puts the SATA to AHCI instead of RAID.

       

      Questions:

      1. Why adjacent members? It is always 3&4 kicked out leading to failed array.

      2. How do we recover? Recreating the array, reinstalling windows and recovering from backup is unacceptable. We create RAID to have safety not harm

       

      Thank you,

      Vane

        • 1. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Vane

          Thank you for joining the community.

          Could you provide us with the System Reports for Intel® Rapid Storage Technology report? Please attach the report to the thread.

          https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

          Regards,        
          Leonardo C.
           

          • 2. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
            Vane

            Hi,

             

            How can I get that report? I mean the RAID is dead. Fortunately I have a notification email. I hope it suffices.

             

            Thank you,

            Vane

             

             

            Volume InTosh: Verification in progress.

             

            System Report

             

            System Information

            OS name:  Microsoft Windows 10 Pro

            OS version: 10.0.16299

            System name:  SRVPC

            System manufacturer: Gigabyte Technology Co., Ltd.

            System model: Z170-HD3P

            Intel® Rapid Storage Technology enterprise Information Kit installed:  15.9.0.1015 User interface version:  15.9.0.1015

            Language:  English (United States)

            RAID option ROM version: 15.2.0.2754

            Driver version: 15.9.0.1015

            ISDI version: 15.9.0.1015

             

            Storage System Information

            RAID Configuration

             

            Array Name: SATA_Array_0000

            Size:  7,630,915 MB

            Available space:  8 MB

            Number of volumes: 1

            Volume member: InTosh

            Number of array disks: 4

            Array disk: X7KYS37AS

            Array disk: X7OZNB2GS

            Array disk: X7OZNBJGS

            Array disk: X7OZNR9GS

            Disk data cache: Enabled

             

            Array Name: SATA_Array_0001

            Size:  122,104 MB

            Available space:  1 MB

            Number of volumes: 2

            Volume member: Pager

            Volume member: Booster

            Number of array disks: 1

            Array disk: 0000_0000_0100_0000_E4D2_5C87_EFEA_4E01.

            Disk data cache: Enabled

             

            Volume name: InTosh

            Status:  Verifying 0% complete

            Type:  RAID 10

            Size:  3,815,453 MB

            System volume:  Yes

            Data stripe size: 64 KB

            Acceleration mode: Enhanced

            Write-back cache: Off

            Initialized:  Yes

            Parity errors:  0

            Blocks with media errors: 0

            Physical sector size: 4096 Bytes

            Logical sector size: 512 Bytes

             

            Volume name:  Pager

            Status:  Normal

            Type:  RAID 0

            Usage:  Data volume

            Size:  56,568 MB

            System volume:  No

            Data stripe size: 128 KB

            Write-back cache: Off

            Initialized:  Yes

            Parity errors:  0

            Blocks with media errors: 0

            Physical sector size: 512 Bytes

            Logical sector size: 512 Bytes

             

            Volume name: Booster

            Status:  Normal

            Type:  RAID 0

            Usage:  Cache volume

            Size:  65,532 MB

            System volume:  No

            Data stripe size: 128 KB

            Write-back cache: Off

            Initialized:  Yes

            Parity errors:  0

            Blocks with media errors: 0

            Physical sector size: 512 Bytes

            Logical sector size: 512 Bytes

             

            Hardware Information

             

            Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller

            Type:  SATA

            Mode:  RAID

            Number of SATA ports: 7

            Number of volumes: 3

            Volume:  InTosh

            Volume:  Pager

            Volume:  Booster

            Number of spares: 0

            Number of available disks:  0

            Rebuild on Hot Plug: Disabled

            Manufacturer: Intel Corporation

            Model number: 0x2822

            Product revision: 49

            Direct attached disk: X7KYS37AS

            Direct attached disk: X7OZNB2GS

            Direct attached disk: X7OZNBJGS

            Direct attached disk: X7OZNR9GS

            Direct attached disk: 0000_0000_0100_0000_E4D2_5C87_EFEA_4E01.

             

            Disk on Controller 0, Port 0

            Status:  Normal

            Type:  SATA disk

            Location type: Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache: Enabled

            Command queuing: NCQ

            Transfer rate: 6 Gb/s

            Model:  TOSHIBA DT01ACA200                    

            Serial number: X7KYS37AS

            SCSI device ID:  0

            Firmware:  MX4OABB0

            Physical sector size: 4096 Bytes

            Logical sector size: 512 Bytes

             

            Disk on Controller 0, Port 1

            Status:  Normal

            Type:  SATA disk

            Location type: Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache: Enabled

            Command queuing: NCQ

            Transfer rate: 6 Gb/s

            Model:  TOSHIBA DT01ACA200                    

            Serial number: X7OZNB2GS

            SCSI device ID:  0

            Firmware:  MX4OABB0

            Physical sector size: 4096 Bytes

            Logical sector size: 512 Bytes

             

            Disk on Controller 0, Port 2

            Status:  Normal

            Type:  SATA disk

            Location type: Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache: Enabled

            Command queuing: NCQ

            Transfer rate: 6 Gb/s

            Model:  TOSHIBA DT01ACA200                    

            Serial number: X7OZNBJGS

            SCSI device ID:  0

            Firmware:  MX4OABB0

            Physical sector size: 4096 Bytes

            Logical sector size: 512 Bytes

             

            Disk on Controller 0, Port 3

            Status:  Normal

            Type:  SATA disk

            Location type: Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache: Enabled

            Command queuing: NCQ

            Transfer rate: 6 Gb/s

            Model:  TOSHIBA DT01ACA200                    

            Serial number: X7OZNR9GS

            SCSI device ID:  0

            Firmware:  MX4OABB0

            Physical sector size: 4096 Bytes

            Logical sector size: 512 Bytes

             

            Disk on Controller 1, Port 0

            Status:  Normal

            Type:  PCIe SSD

            Location type: Internal

            Usage:  Cache device

            Size:  119 GB

            System disk:  No

            Port interface: NVMe

            PCIe link speed: 4000 MB/s

            PCIe link width: x4

            Model:  INTEL SSDPEKKW128G8                   

            Serial number: 0000_0000_0100_0000_E4D2_5C87_EFEA_4E01.

            SCSI device ID:  1

            Firmware: 001C  

            Physical sector size: 512 Bytes

            Logical sector size: 512 Bytes

             

            ATAPI device on Controller 0, Port 4

            Location type: Internal

            Transfer rate: 1.5 Gb/s

            Model:  HL-DT-ST BD-RE  BH16NS55              

            Serial number:  Not Available

            Firmware: 1.02  

             

            ATAPI device on Controller 0, Port 5

            Location type: Internal

            Transfer rate: 1.5 Gb/s

            Model:  TSSTcorpDVD-ROM TS-H353B              

            Serial number:  Not Available

            Firmware: LE05  

            • 3. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Vane 

              Thank you for your response.
               
              On the report that you have sent we see that your RAID has a verifying status, could you access the BIOS Configuration Utility on Intel® RAID Controllers, during the BIOS post press Ctrl+I to access it, once you are there please send us a picture to see the status of your RAID?
               
              Just to verify with you is the Operating system (OS) installed on the raid volume?
               
              Regards,
              Leonardo C.
               

              • 4. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                Vane

                Good afternoon,

                 

                The report was done before the RAID failed. The OS is installed on this volume, yes.

                20180327_204447.jpg

                • 5. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Vane 

                  Thanks for the screenshot you sent to us.
                   
                  It looks like the RAID structure got corrupted in two of the drives.  Since the status of the RAID 10 volume appears as "Failed" it is not possible to rebuild that volume.
                   
                  As an advice, you can try to contact a data recovery center for assistance to recover the data.
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                    Vane

                    Hello intel_corp,

                     

                    I managed to restore the data, I'm an IT professional.

                     

                    The point is that "RAID structure got corrupted in two of the drives" is a recurring error.

                    Happened to me accidentally or by purpose each and every time I reset the BIOS to default (that disables the RAID and replaces it with AHCI).

                     

                    Happened to other people since 2011 at least.

                    It is always the same. The last 2 disks are kicked out. Not 1 and 3, not 1 and 4, not 2 and 3, not 2 and 4. all these are fault tolerant. Never 1 and 2 which is not fault tolerant but ... never happens.

                    Always 3 and 4 are kicked out.

                     

                    The bottom line is that this is a well known bug that literally forbids the usage of RAID 10 configurations for millions of users.

                    Despite the excellent redundancy capacity of this RAID level!

                     

                    I think this issue shall be treated more diligently.

                     

                    So, is there an effort here to solve it? Where can we expect a firmware update or something?

                     

                    Thank you,

                    Vane

                     

                    • 7. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                      Vane

                      Any update, please?

                       

                      Thank you.

                      • 8. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Vane 

                        Thank you for your response we are glad to know that you have restored the data, given the information on the case that any actions to restore BIOS to default or the BIOS updates as causing this reaction with the RIAD structures we recommend to notify the motherboard manufacturer since they built the BIOS.
                         
                        Regards,
                        Leonardo C.
                         

                        • 9. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                          Vane

                          The Net is full of examples with the same issue and different mobo's. There is something with the Intel chipset/UEFI firmware. Same chipset/firmware that can't preserve data when creating RAID1 if that RAID1 is on the third and the fourth sata connectors and the disks are GPT.

                           

                          So there is a clear Intel issue with: UEFI+non first pair of SATA connectors+GPT.

                           

                          RAID1- can't preserve data for GPT you have to convert to MBR before creating the RAID;

                          RAID10 - you lose non first pair of disks and the whole array.

                           

                          Didn't have time and energy to test RAID0 and.

                          Didn't ........ to test other combination like 1st, 2nd SATA with 5th and 6th. Nor 3rd,4th with 5th and 6th ....

                           

                          Please escalate!

                          • 10. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Vane 

                            Thank you for your response.
                             
                            I understand this situation. Allow me to share with you that the SATA controller distribution is selected by the manufacturer of the motherboard, and Intel® does not have control over that distribution nether to the built of the BIOS, we to contact the motherboard maker to replicate the scenario with the exact same motherboard model, if they can replicate the issue then they should be able to identify the root cause.  
                             
                            Regards,
                            Leonardo C.
                             

                            • 11. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                              Vane

                              Hi,

                               

                              The MoBo manufacturere is Gigabyte. They do not respond to tickets. Can you initiate an action against them or something? People see the Intel in not working. Intel RST. Intel RAID etc.

                               

                              Thank you,

                              Vane

                               

                              • 12. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                                N.Scott.Pearson

                                You could do something radical like pick up the phone and call them. Imagine, using a phone in this day and age.

                                ...S

                                • 13. Re: Intel Raid 10 Failed - 2 out of 4 drives became non-members of array
                                  Vane

                                  Very good piece of advice. Thank you. However I prefer written stuff.

                                   

                                  Later Edit: they do not have a number anyway ... Imagine ...