5 Replies Latest reply on Mar 28, 2018 3:13 PM by Intel Corporation

    21:9 monitor

    aozpamuk

      Hello,

       

      My laptop has Intel(R) HD Graphics (10.18.10.4358) --> The maximum resolution is 1920x1080 (16:9).

      My external / second screen is 21:9. (LG - 25UM58-P).

      I could not find resolution 2560X1080 in my pc.

      Could you please help in this subject.

      Thank you.

        • 1. Re: 21:9 monitor
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello aozpamuk 

          What is the video connection that you are using? (Cables, dongles, adapters)

          Are you having display errors? Please describe if you have any.

          Regards,        
          Leonardo C.
           

          • 2. Re: 21:9 monitor
            aozpamuk

            Hello,

            I am using HDMI cable.

            There is no any display error.

             

            (

            I only need to see and select 2560X1080 on the display settings.

            At the moment, I am using 1920x1080. And, unfortunately, shapes/pictures are not nice on the screen.

            For example, when I write "square" on google, "square" shape seems like a "rectangle".

            Or when I add a "square" on MS-Word, "square" shape seems like a "rectangle"

            ).

            • 3. Re: 21:9 monitor
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello aozpamuk   

              Thank you for your response.
               
              Looking into the information of your system we see that there is a new version of graphics driver available for your system, please refer to the following link to download the drivers.
               
              https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
               
              Hope this help.
               
              Regards,
              Leonardo C.
               

              • 4. Re: 21:9 monitor
                aozpamuk

                Hello,

                Thank you for your reply.

                Normally, when I try to update the driver of Intel HD Graphics on Display Settings, the message says that your driver is latest one. (10.18.10.4358)

                But, I tried to load the newer driver (10.18.10.4885.exe  - 64 bit) which you informed.

                Unfortunately, I could not find 2560X1080 on the Display Settings again.

                According to you, must I see 2560X1080 alternative in the menu of Display Settings with this driver at the moment?

                What is your comments? Must I also inform to HP / LG?

                Thank you very much for your support...

                • 5. Re: 21:9 monitor
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello aozpamuk

                  Thanks for your response
                   
                  Allow me to investigate further the situation, I will be posting back as soon as news become available.
                   
                  Regards,
                  Leonardo C.