1 Reply Latest reply on Mar 26, 2018 10:50 AM by allan_intel

    How can you get the online warranty "Request support for selected product." to work.

    MoparPorsche

      How can you get the online warranty support to work.  For three days I have been trying to get online support to work. My i7 processor is giving me a blue screen, and how I know is because when I replace it with my i3 everything works fine.   I go to the:

      What product or service do you need support for?

      Enter questions 1 thru 3., and the system tells me its a boxed product that is under warranty until July 10, 2020>

       

       

      FPO Number:

       

      L705B569

       

      ATPO Serial Number:

       

      M7WT755401464

       

      Estimated Warranty Expiration:

       

      July 10, 2020

       

      Next option is  link "Request support for selected product."  And, when I hit this link warranty support the pages just spins like its processing, but does nothing and hangs for hours.  How do I know I have tried it three days straight and in one instance I kept the page and computer up to see how long it would spin and after over an hour i just closed it.