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Could you provide us with the Intel® System Support Utility for Windows* and Intel® Processor Diagnostic Tool reports? Please attach the reports to the thread.
Intel® Processor Diagnostic Tool
Intel® System Support Utility for Windows*
Thank you for your response.
Looking into the reports sent we did not find any errors or failures, what we found is that there are updates available to make on the NUC for BIOS and graphics, we recommend to have these updates completed to apply the fixes done I each update.
For the BIOS please visit the following link:
On the drop-down menu select BIOS, in your case you are currently running the BIOS 0037 to complete the updates we recommend to complete the updates one by one to the last version.
This following link can help you to update BIOS on different methods.
Also, please follow these steps in order to update the graphics driver:
- Download the graphics driver ZIP file: https://downloadmirror.intel.com/27629/eng/GFX_WIN10_64_188.8.131.5244_KY.zip
- Unzip the file to a designated location or folder.
- Right-click Windows Start icon and open Device Manager.
- Click “Yes” when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click “Browse my computer for driver software”.
- Click “Let me pick from a list of device drivers on my computer”.
- Click “Have Disk”.
- Click “Browse”.
- Access the designated location or folder, and access a folder called “Graphics”.
- Select the file called “igdlh64” or “igdlh”.
- Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
- Reboot your computer.
- And let me know if you have any issues with the installation.
I have updated the BIOS and graphics driver, with same results.
I have uploaded a video on youtube, to show the temps of the PC.
High high 70s Celsius in stand by mode, high 80s when a program opens, and 100C in 4K video/games.
As you can see, the temps rise to 100c instantly when viewing full screen High Definition video, and the fan is extremely loud.
There is no way to view videos on the NUC, even with noise cancelling head phones, it is too loud.
Need a solution to this issue.
Video of issue, after installing BIOS and Graphics Driver
1 of 1 people found this helpful
You need to manually set the fan speed control configuration in the BIOS so that the blower kicks in earlier and reaches full speed at a much lower temperature. Here is the configuration that I use:
I also suggest that you change the performance settings. In BIOS Setup (Visual BIOS), from the Power page and in the Primary Power Settings section (on the left), uncheck Max Performance Enabled and then check Balanced Enabled. Make sure you save your configuration when you exit Visual BIOS. In Windows, from the Settings applet, select System, then Power & Sleep, then Additional Power Settings and then select the Balanced power plan.
Hope this helps,