1 Reply Latest reply on Mar 27, 2018 8:47 AM by Intel Corporation

    How to uninstall PROSet/Wireless Software for Bluetooth patch?


      I'm running Windows 10 on an Asus Z87 Pro V motherboard. I removed my Intel Dual Band Wireless-AC 7260 for Desktop adapter today because of driver problems and blue screens that seemed related to it and recent versions of Windows 10. I'm now using a wired connection instead.


      I was able to successfully remove one Intel PROSet Wireless program and one Intel PROSet Bluetooth program from Programs and Features. However, when I try to uninstall the Intel PROSet/Wireless Software for Bluetooth Technology (patch version 3.0.1342.2) program/patch, the process fails with the message "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." It also displays a second, more simple failure message.


      Based on a suggestion on another thread, I tried using the Microsoft tool that helps with installation/uninstallation issues (Microsoft Program Install and Uninstall). That program listed other programs in Programs and Features, but not the Intel PROSet patch I can't uninstall. It seems that Windows somewhat thinks the patch is installed and uninstalled.


      How can I remove this item successfully? For now, I just want to use a wired connection and not having anything PROSet-related left on the computer.



        • 1. Re: How to uninstall PROSet/Wireless Software for Bluetooth patch?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Don777,

          We understand you're having issues removing an instance of the Intel® Wireless Bluetooth® software from your computer.

          If the Microsoft* troubleshooter did not work for you, we don't have any more official tools to recommend. However, as a personal recommendation I can suggest trying a third-party uninstaller software such as Revo Uninstaller*. This will "manually" remove all traces of a program (files, registry..) even if the built-in installer fails.

          I also found an article with the steps you'll need to take:

          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

          - Revo Uninstaller Free*
          - Completely Uninstall Programs And More With Revo Uninstaller* - by howtogeek.com

          Please let us know if this helps.

          Best regards,
          Carlos A.