3 Replies Latest reply on Mar 26, 2018 2:19 PM by Intel Corporation

    NUC7i7BNH and Intel Optane Memory driver installation issues unde Windows Server 2016. Help?

    TeoB

      By running the SetupOptaneMemory.exe I got all the time this error:

       

      Unsupported BIOS Mode: 'Your system BIOS configuration is not compatible with Intel Optane memory'

       

      System: Intel NUC7i7BNH

      Optane Memory: MEMPEK1W032GAXT

      Operating system: Windows server 2016

      Intel Optane package release: irst_optane_memory_win_10_64_15.9.0.1015

      BIOS updated using package release: BNKBL357.86A.0062.EB

        • 1. Re: NUC7i7BNH and Intel Optane Memory driver installation issues unde Windows Server 2016. Help?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello TeoB,

           

          Thanks for posting. We've moved your thread to our Intel® Optane™ Memory communities.

           

          Intel® Optane™ Memory is only compatible with Windows 10*. You can find more information about the product requirements here:

           

          - Overview and Requirements for Intel® Optane™ Memory
          - Frequently Asked Questions for Intel® Optane™ Memory

           

          Please let us know if there's anything else we can do for you.

           

          Best regards,
          Eugenio F.

          • 2. Re: NUC7i7BNH and Intel Optane Memory driver installation issues unde Windows Server 2016. Help?
            TeoB

            I changed the OS to Windows 10 and same behaviors as in Windows 2016...

             

            I run this command on my Intel SATA 800 SSD, in Windows 10, as administrator before reboot: mbr2gpt.exe /convert /allowfullOS

            WP_20180324_09_39_28_Pro[1].jpg

             

            After that Windows 10 can't reboot from that Intel 3510 800GB SSD.

            WP_20180324_09_43_52_Pro[1].jpg

             

            The system keeps on rebooting and asks for OS repairing due to this UEFI mode + Intel Optane Option selected as a SATA option.

            WP_20180324_09_45_07_Pro[1].jpg

            The Intel NUC BIOS menu view mixes up with the Windows 10 startup graphics.

            WP_20180324_09_44_31_Pro[1].jpg

             

            You can't even go into repair mode using a Windows 10 DVD or USB.

             

            The USB - DVD-RW  (Lenovo ThinkPad) unit is not even seen as a booting option during repair or from BIOS in UEFI mode.

            As a repairing and booting option even Windows and 'BIOS in UEFI mode' lists only Ethernet or USB sticks!

             

             

            By a miracle Windows 10 Re-Installation started from those OS repairing menus. (Not by choosing Advanced repairing as an option, the reboot one)

            The Intel NUC BIOS menu mixes up with the Windows 10 startup graphics during re-installation reboots too.

             

            After the USB Stick Windows 10 re-installation... It works...

            If the main 800GB SATA SSD wasn't initialized as GPT it can't even be seen by BIOS too in UEFI mode. And it can't be seen as an option for installing Windows too by the USB Stick.

             

            So maybe you need to install Windows 10 twice to have it properly configured in Windows 10.

             

            The options in BIOS related to Legacy and UEFI can be at some point setup like both together from different menus of the BIOS.

             

            From Windows Services I need to start manually the Intel Optane service to have it in place. Which did some optimizations in text mode after its reboot.

            1 of 1 people found this helpful
            • 3. Re: NUC7i7BNH and Intel Optane Memory driver installation issues unde Windows Server 2016. Help?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello TeoB,

               

              Thanks for the detailed reply and for sharing the applied solution. We apologize for the inconveniences.

               

              As for the Intel Optane service, you may also schedule the task instead of manually open it on boot. Please refer to this thread for reference: Intel Optane Memory Service is not running.

               

              Please let us know if there's anything else we can do for you.

               

              Best regards,
              Eugenio F.