6 Replies Latest reply on Apr 9, 2018 7:49 AM by Intel Corporation

    Dual Band Wireless-AC 7265

    Xykar

      Hello,

       

      i have troubles with W-Lan on my ProBook 645 G3. The W-Lan doesn't work. The Hardware ID is ven_8086&dev_095a&subsys_50108086&rev_59 . The last driver 19.51.11.2 is installed and i use Windows 10 1709 x64.

      On a ProBook 645 G2 with hardware id ven_8086&dev_095a&subsys_50108086&rev_61 the W-Lan works fine.

      So wich driver i had to use? And why have my newer notebook an older revision number?

       

      with best regards

      Sören

        • 1. Re: Dual Band Wireless-AC 7265
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Xykar,

          Thanks for posting in our communities.

          Regardless of the adapter's revision, we recommend using the driver provided by the OEM (Original Equipment Manufacturer).

          In order to better assist you, we need to gather more information. Please provide us with the following files and information:

          - Intel® System Support Utility report.
              1. Download the latest Intel® SSU
              2. While connected to your WiFi network, run the scan. Select to include "everything."
              3. Name and save the report.
          - Your WLAN Auto-Config log.
              1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
              2. Enter: netsh wlan show wlanreport
              3. Go to: C:\ProgramData\Microsoft\WlanReport\ locate wlan-report-latest.html
          - What is the exact issue with the HP ProBook 645 G3*?

          Best regards,
          Eugenio F.

          • 2. Re: Dual Band Wireless-AC 7265
            Xykar

            Hello Eugenio,

             

            thanks for reply.

            I have attached the appropriate items.

            The exact issue is, that the wlan breaks away and does not connect again. Sometimes after the start of the notebook and sometimes after coming back from standby.

            In my university we have 380 devices and i must found a solution of this wlan troubles.

             

            with best regards

            Sören

            • 3. Re: Dual Band Wireless-AC 7265
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Xykar,

              Thanks for your reply. Please let us know the following:

              - Is the issue affecting all 380 devices? If so, are all of them laptops sharing the same model and specifications?
              - Does the system disconnects if the computers are not connected to VPN?
              - Can the issue be replicated outside the university network?

              As for troubleshooting, please test the following on at least one of the systems:

              - Perform a clean driver installation. We recommend using the driver provided by the OEM (Original Equipment Manufacturer) first.
              - Set the power options for wireless adapter to "Maximum Performance" on both battery and plugged in.

              Best regards,
              Eugenio F.

              • 4. Re: Dual Band Wireless-AC 7265
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Xykar,

                 

                We haven't heard form you in the last few days. Please let us know if there's anything else we can do for you.

                 

                Best regards,
                Eugenio F.

                • 5. Re: Dual Band Wireless-AC 7265
                  Xykar

                  Dear Eugenio,

                   

                  we are just teasting the latest driver. The problem is less common but still exists. I will contact you later when we finished the test.

                   

                  Thanks.

                   

                  with best regards

                  Sören

                  • 6. Re: Dual Band Wireless-AC 7265
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Sören,

                    Thanks for your reply. We'll be waiting for your next reply.

                    Best regards,
                    Eugenio F.