6 Replies Latest reply on Apr 18, 2018 12:57 PM by Intel Corporation

    Intel HD Graphics 630 latest driver distorts video clips when imported in Premiere Pro CC 2017

    kevsan

      Hello,

       

      As we know the most common fix when we get a distorted green with purple bars and scan lines after importing a non-corrupted video clip that plays without problem on any video player is by changing the video clip extension from .mp4 to .mpg or disabling hardware acceleration in Premiere. I was rushing a presentation earlier this morning, that was presented a few hours ago, when I encountered the problem but the recommended solutions did not change anything. Seriously, I know you know the hassle of something impeding your workflow when you're against time. At first I tried to export the clips just to see whether it was just Premiere's playback that was malfunctioning. I even went through the hassle of reinstalling Premiere. It was such a pain. Then I recalled, the previous driver displayed anomalies and glitches even when watching movies on my PC as well as issues with some games. With the latest drivers I have had no issues with games, just minor hiccups on videos when played back until with the problem I encountered earlier this morning. Cutting to the chase, I rolled back to an earlier driver 23.20.16.4944 and viola, I restarted Premiere and the issue was non-evident as if it never occurred. But that's not much of a fix, is it now? Well, I know there won't be any quick fix to this issue as of now, so I'm merely reporting that please look into it and include a fix when you release a new driver update. I don't know if it's an isolated case on my part.

       

      Sincerely,

       

      kevsan