Well if it would be good if I could use the latest drivers without the issue I'm having with it when previewing and editing in Premiere Pro. You see, I thought the preview was just messed up so I tried rendering the video but after encoding, the video looked just like the preview. I'm not sure if you can replicate this issue on your side. I have 8gb of 2400Mhz system memory in dual channel, i3-7100, 2TB hdd, have a very decent cooling solution, temps are ok so no way because it's malfunctioning because of overheating. I don't have any other peripherals that might have caused the issue. I don't have a video card. I deduced it as a driver issue since everything else is ok and the only thing I changed was updating the to the latest driver 15.65 and had this issue with Premiere and "fixed" the problem by rolling back. Which isn't really to be considered a solution.
I know the likely scenario if you would render videos, it's not recommended to use an i3 and without a graphics card but I work with what I have.
Thank you for your response.
Allow me to share with you that I was able to replicate the situation on my end. I want to analyze the variables in your system as part of the investigation process, for that please fill up the information on the following link https://communities.intel.com/thread/77761, this will help me to continue the investigation.
Hello Leonardo intel_corp
I am encountering the same bug as kevsan but with Premiere Pro CC 2018 (up to date as of May, 30th 2018).
=> I initially encountered the bug back in March, when I guess what happened is my Win 10 system automatically updated the display driver.
Symptom : video clips display (and export) riddled with distortion and green and purple lines in Adobe Premiere Pro CC 2018.
At first I couldn't understand where the bug was coming from, and I reinstalled my whole OS, which was not painless, but solved it.
=> Yesterday I tried to update the intel display driver (first with the last one Gigabyte provides for my motherboard, 220.127.116.1125), and the bug reappeared
I then went to Intel's support site to try the most up to date driver (18.104.22.16894), and the bug was still there.
After finding this message thread, I could solve the problem by installing 22.214.171.12401 (from Intel's support site), as recommended by kevsan.
=> I have to add that the bug wasn't occurring in DaVinci Resolve or VLC
=> I'll send you ASAP the info requested.
Hope this will help solve the bug very soon.
Answers (N/A if not applicable)
Provide a detailed description of the issue
With the recent graphics drivers for Intel HD 630 (at least from ~ Feb/March 2018 versions, up to version 126.96.36.19994),
Adobe Premiere Pro CC 2018's display and export of video clips is garbled with distortion/duplicate ghosting, bad color, and moving green and purple lines.
workaround: revert back to driver version 188.8.131.5201
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Integrated Intel HD 630 only (no discrete gfx card)
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP = HP Envy 27s, via motherboard's Displayport
How much memory [RAM] in the system (see note2 below).
32GB RAM GSKILL
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Intel64 Family 6 Model 158 Stepping 9
Operating System version (see note2 below).
Win 10 x64
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
"Intel Video Bios"
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Adobe Premiere Pro CC 2018 update as of 30 May2018
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
AC (the computer is a workstation)
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Install latest intel gfx driver
- launch premiere pro CC 2018
- load a video clip or a timeline
Thank you for your response,
Looking into your case I would like you to try the new driver release for your Intel® 630 HD graphics version 184.108.40.20636, please follow these steps in order to update the graphics driver:
- Download the graphics driver ZIP file: https://downloadmirror.intel.com/27847/a08/win64_220.127.116.1136.zip
- Unzip the file to a designated location or folder.
- Right-click Windows Start icon and open Device Manager.
- Click “Yes” when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click “Browse my computer for driver software”.
- Click “Let me pick from a list of device drivers on my computer”.
- Click “Have Disk”.
- Click “Browse”.
- Access the designated location or folder, and access a folder called “Graphics”.
- Select the file called “igdlh64” or “igdlh”.
- Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
- Reboot your computer.
- And let me know if you have any issues with the installation.