Tengo un problema con la instalacion del Controlador gráficos Intel® para Windows * [15.65]

RVela · ‎03-20-2018

Actualmente tengo el adaptador de pantalla básico de Microsoft y cuando quiero hacer la instalación del Controlador gráficos Intel® para Windows * [15.65] salta el error de que el paquete de instalación no es compatible con mi procesador.

Yo actualmente cuento con un Intel Core i3 8100 y con el sistema operativo de Windows 10 pro de 64 bits.

idata · ‎03-21-2018

Hello ramirona,

Gracias por unirte a la Comunidad de Soporte de Intel.

Me gustaría recopilar información básica del sistema para asegurarme de que su sistema sea compatible con esta tecnología. Escanee su sistema con la herramienta DxDiag. Sigue los pasos a continuación:

1. En el teclado, presione la tecla WinLogo + R.

2. En el cuadro Ejecutar, escriba dxdiag y presione Enter.

3. Haga clic en Guardar toda la información (guárdela en su escritorio).

4. Adjunte el resultado

Wanner G.

RVela · ‎03-23-2018

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System Information

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Time of this report: 3/23/2018, 14:46:50

Machine name: RAMIRO-PC

Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.170913-1848)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: Z370 HD3

BIOS: F4

Processor: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz

Memory: 8192MB RAM

Available OS Memory: 8072MB RAM

Page File: 2816MB used, 6535MB available

Windows Dir: C:\Windows

DirectX Version: 11.2

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10586.0000 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Adaptador de pantalla básico de Microsoft

Manufacturer: (Tipos de pantalla estándar)

Chip type: Intel(R) SKL/KBL Mobile/Desktop

DAC type: óî

Device Type: Display-Only Device

Device Key: Enum\PCI\VEN_8086&DEV_3E91&SUBSYS_D0001458&REV_00

Display Memory: 4035 MB

Dedicated Memory: 0 MB

Shared Memory: 4035 MB

Current Mode: 1920 x 1080 (32 bit) (64Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: S24F350

Monitor Id: SAM0D20

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Internal

Driver Name:

Driver File Version: ()

Driver Version: 10.0.10586.0

DDI Version: 11.2

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71AF4-43CC-11CF-7961-5A09AFC2C735}

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: display.inf:10809047d4324726:MSBDA:10.0.10586.0:pci\cc_0300

Rank Of Driver: 00FB2006

Video Accel:

DXVA2 Modes:

Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,...

idata · ‎03-23-2018

Hello ramirona,

Thank you for the information provided.

Please manually install the Intel® Graphics Driver. You can find the ".zip" file and instructions below.

Version: https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip 15.65.4.4944

1 - Unzip the file to a designated location or folder.

2 - Right-click Windows Start icon and open Device Manager.

3 - Click Yes when prompted for permission from User Account Control.

4 - Expand the Display adapters section.

5 - Right-click the Intel® graphics entry and select Update Driver Software.

6 - Click "Browse my computer for driver software".

7 - Click "Let me pick from a list of device drivers on my computer".

8 - Click "Have Disk".

9 - Click "Browse".

10 - Access the designated location or folder, and access a folder called "Graphics".

11 - Select the file called "igdlh64" or "igdlh".

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

13 - Reboot your computer

To verify the driver installation was successful:

1.Double-click the installed Display Adapter.

2.Click the Driver tab.

3.Verify the Driver Version and Driver Date are correct.

Wanner G.

RVela · ‎03-23-2018

Hago todo bien hasta el paso 10.

En el paso 11 ya no me aparece el archivo "igdlh", pero igual lo busco y cuando le doy a abrir, y luego a aceptar me aparece el mensaje de:

La carpeta especificada no contiene ningún controlador de software compatible con el dispositivo. Si contiene un controlador, controle que este diseñado para funcionar con Windows para sistemas basados en x64.

idata · ‎03-29-2018

Hello ramirona,

Is there any other file when you access the folder called "Graphics"?

Please attach a picture if possible

Wanner G.

idata · ‎04-03-2018

Hello ramirona,

Please let me know if you need any further help. I will be glad to assist you.

Wanner G.