7 Replies Latest reply on Apr 4, 2018 3:50 PM by Orang

    Intel Driver & Support Assistant - update failing


      Whenever I turn on my (Dell XPS 8920) computer I get a message from IDSA that 2 updates are available, and when I click on that message to get details I get the IDSA page with the following messages:


      A newer version of the Intel® Driver & Support Assistant is required.
      You must upgrade to the latest version to continue.

      Click Installhttps://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html to upgrade to the new version.




      At this time a progress indicator below this message shows a system scan is in progress.


      If I click Install as directed I always receive the following message:


      Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.


      I have tried this many times and get the same result every time.  Waiting for the scan to finish before clicking Install doesn't work as the scan never completes. I can find no FAQ's that help.


      I have Windows 10 Home (64 bit) and Norton Internet Security and Malwarebytes Premium loaded on my system.


      I would like to know how to make IDSA update so I can install the new drivers.


      Thanks for any assistance available.