This message was posted on behalf of Intel Corporation
Thank you for joining the community.
Looking into your case you have mentioned that you tested the Intel® HD graphic driver .4835 version and that was not helpful, in these case we recommend to try the drivers from the manufacturer, allow me to provide you with the following link.
If the problem persists after the driver installation we can take into consideration that it could be a hardware problem, for that contact the laptop manufacturer.
In addition, optional steps that could help are the following:
- You can try windows restore information on the following link https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
- Also, you can try a clean installation of the Operating system (OS), for this option we recommend to have a back up of the information on your PC.