5 Replies Latest reply on Mar 26, 2018 1:50 PM by Intel Corporation

    Intel dGPU: wrong colors on videos in Chrome

    lolametro

      Hello,

       

      I have noticed that when you hover above a HTML5 video (so e.g. video controls are overlayed), the colors of the video change significantly.

      The contrast increases by a huge margin.

      User parradox has made a video of this: videos changing colors - YouTube He has helped us to tell about it here: Re: dGPU Switch and Freeze Problem

       

      Please take a look at it as the color accuracy is not given like this.

      Thanks!

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      see above

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Dell Inspiron 7577

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Switchable, with NV GTX1060 Max-Q

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      16 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      -

      Hardware Stepping (see note1 below).

      hwids.PNG

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 16299

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      not found

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      22.20.16.4836

      SW or Apps version used to replicate the issue.

      Google Chrome 64

      Configurations

      Single display, clone, or extended (see note2 below).

      single

      Display resolution & refresh rate setting of each display (see note2 below).

      1080p60

      AC or DC mode, i.e. is power cable plugged in or not?

      plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Open MP4 video in Google Chrome
        1. Only certain YouTube videos work, but all MP4 video in the default Chrome video player work
        2. This one works: HD - COLOR BARS HD.mp4 - YouTube
      2. Play the video
      3. Do not hover the mouse over the video, so the controls disappear
      4. You'll see the colors change significantly (shown similarly on the video linked in my introductory text)