11 Replies Latest reply on Apr 10, 2018 6:44 AM by Doron10011

    probles with update Drivers for plus graphics 640

    Doron10011

      hello

      I have a Dell P2415Q (DP4K60) monitor connected to a Surface Pro (newest version) Intel Core i7 / 512GB SSD / 16GB RAM via display port through a Surface Dock. I'm running Windows 10.

      i have Intel Iris Plus Graphics 640

      If I run an 'extended' desktop, the external monitor will blink off then on frequently to the point of being unusable. This behavior seems to occur coincident with an action in another program like clicking a link in a browser. However, it will also occur when the cursor is idle.

      someonr told me i should update the graphics drivers

      Intel® Graphics Driver for Windows

      Version: 15.65.4.4944 (Latest) Date: 2/13/2018

      https://downloadcenter.intel.com/download/27484/Intel-Graphics-Driver-for-Windows-15-65-

       

      but i tried to install it and i got a massage i cant install it on the computer so i trued to do it manually but it didnt install them

       

      what should i do?

        • 1. Re: probles with update Drivers for plus graphics 640
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Doron10011
           
          Thank you for joining the community.
           
          Allow me to share with you that Intel® does not recommend the use of any kind of adapters.  This is because we cannot test all of them, so we cannot guarantee that these are going to work.  We can recommend you to update your graphics driver that in some cases will fix the problem.
           
           To update the drivers manually please follow these steps in order to update the graphics driver:

          1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip
          2.  Unzip the file to a designated location or folder.
          3.  Right-click Windows Start icon and open Device Manager.
          4.  Click “Yes” when prompted for permission from User Account Control.
          5.  Expand the Display adapters section.
          6. Right-click the Intel® graphics entry and select Update Driver Software.
          7.  Click “Browse my computer for driver software”.
          8.  Click “Let me pick from a list of device drivers on my computer”.
          9.  Click “Have Disk”.
          10.  Click “Browse”.
          11.  Access the designated location or folder, and access a folder called “Graphics”.
          12.  Select the file called “igdlh64” or “igdlh”.
          13.  Click Open, then click "OK", and finally click Next. Drivers are now being installed.
          14.  Reboot your computer.
          15. And let me know if you have any issues with the installation.
           
          If the generic drivers don’t help on the situation you can also try the drivers from Microsoft.  
           
          https://support.microsoft.com/en-gb/help/4023482/surface-download-drivers-and-firmware-for-surface
           
          Please be aware that the content on that site is not controlled by Intel®.  This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there.
           
          In case these updates don’t help on the problem we recommend contacting the manufacturer for assistance setting your configuration.
           
          https://support.microsoft.com/en-gb/contactus/   
           
          Regards,
          Leonardo C.
          • 2. Re: probles with update Drivers for plus graphics 640
            Doron10011

            Hello Leonardo C

            first of all thank for the help

            so DELL try to help me and change for me the monitor to other model it is a 4k monitor U2718Q and i just gor it today

            and now i have the same problem like before just i have it a little bit less then it was in the other screen.

            but it means that the problem is not with the monitore it is somthing with the Graphics Card

            so still i want to try to install the Drivers and mayby it will solve my problem

            so i tried to follow your staps but i have a problem with the installation.

            when i unzip the zip file and then brows and go to Graphics

            i dont find the file called “igdlh64” or “igdlh”.

            and then i notice i can only choose files with a ".inf" and i saw that this file is there but just without the ".inf"

            so i add manually ".inf" to the file and then i could choose him. but still i tried to keep the steps but i gor an error messege that i cant install the Drivers because "This driver is not digitally signed"

            and when i click "next" i have a massage "The thirs-party INF does not contain digital signature information"

            so what can i do?

            you sure this Drivers is ok for my computer new surface pro?

            i dont understand why Intel Iris Plus Graphics 640 is not working with external 4k monitor

            thank you

            Doron.

             

            • 3. Re: probles with update Drivers for plus graphics 640
              Stefan3D

              and then i notice i can only choose files with a ".inf" and i saw that this file is there but just without the ".inf"

              so i add manually ".inf" to the file and then i could choose him.

              Extension INF is obfuscated in Windows by default.

              So you actually renamed the file to igdlh64.inf.inf

               

              Open Explorer options and untick "hide extensions"

               

              stefan065-20180321.png

              • 4. Re: probles with update Drivers for plus graphics 640
                Doron10011

                no cus if i do it i getting ".cat" and no ".inf"

                 

                why i cant install this Driver?

                • 5. Re: probles with update Drivers for plus graphics 640
                  Stefan3D

                  Restore the original name of the INF file you have messed up and select it.

                   

                  The CAT file contains the digital signature which had failed because of the renaming you had done.

                  • 6. Re: probles with update Drivers for plus graphics 640
                    Doron10011

                    no no but then i cant install the Drivers

                    because in step number 12

                    when you said "

                    1. Select the file called “igdlh64” or “igdlh”.

                    "

                    i dont find the files so i cant choose that file

                    and it happen because when i brows i just can choose files with .inf

                    and the this file is without it

                    • 7. Re: probles with update Drivers for plus graphics 640
                      Stefan3D

                      In spite of changing the aforementioned Explorer option?

                      • 8. Re: probles with update Drivers for plus graphics 640
                        Doron10011

                        no i didnt change nothing if i download a new Driver from the link you gave me i get the files with a .cat without any change i did

                        and i cant install this Driver....

                        what can i do?

                        • 9. Re: probles with update Drivers for plus graphics 640
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Doron10011

                          Thank you for your response.
                           
                          Could you try the steps provided previously using this version of drivers https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip?
                           
                          Hope this helps.
                           
                          Regards,
                          Leonardo C.
                           

                          • 10. Re: probles with update Drivers for plus graphics 640
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Doron10011

                            I was checking your case and would like to know if you had time to try de driver installation.
                             
                            Regards,
                            Leonardo C.
                             

                            • 11. Re: probles with update Drivers for plus graphics 640
                              Doron10011

                              hello so yes i succeed to install the driver

                              it was in the folder other file that you didnt say i should try to choose and install but it was with a".inf" at the and so i just try and

                              it worked well and then i install the Driver

                              so then i didnt had any problem at all

                              it works find until now with my monitor.

                               

                              but actually few days ago i connected my computer to a Samsung TV with a HDMI cable throw a Mdp to HDMI adaptor that i order in ebay and then i had again the same problem that the screen goes black randomly foe few second and then come back.... it happen less then it happen before cut it still happen while i watched a movie.

                              any way most of the time i using my monitor Dell U2718Q and after i install that driver i didnt have any more problem so i'm happy enough.

                              by the way i saw that there is another update for the driver i can do but i just prefer dont touch it any more cus right now it works well for me...

                              thank you very much

                              Doron.