This message was posted on behalf of Intel Corporation
Thanks for posting. We understand that you're experiencing issues with the Intel® Optane™ memory setup application.
In order to better assist you, please provide us with the Intel® Optane™ logs located at C:\Users\[your_user_name]\Intel\Logs.
If you haven't enabled the memory module yet, please test using the Intel® Rapid Storage Technology (Intel® RST) application instead. This tool can also enable Intel® Optane™ memory on your system.
The Intel® RST application can be downloaded here. Please use the file named "SetupRST.exe" and make sure you to uninstall the Intel® Optane™ memory setup application first .
Please let us know the results.