2 Replies Latest reply on Mar 28, 2018 10:25 AM by Intel Corporation

    Intel Optane Application bug?

    asyrawi

      Hi,

       

      I was trying to install my optane but an error occured. I tried to click "Open Event Viewer" but nothing shows up. Tried searching manually but not sure what I am suppose to look at.

       

      Thank you.

      Screenshot (1).png

       

      Screenshot (2).png

      My PC Spec:

      Intel i7-700k

      Gigabyte Z270 Gaming 7

      Corsair 16GB 3000Mhz

      240gb Crucial ssd (for booting)

      32gb Intel Optane

      2x1TB HDD

      1x2TB HDD

        • 1. Re: Intel Optane Application bug?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello asyrawi,

          Thanks for posting. We understand that you're experiencing issues with the Intel® Optane™ memory setup application.

          In order to better assist you, please provide us with the Intel® Optane™ logs located at C:\Users\[your_user_name]\Intel\Logs.

          If you haven't enabled the memory module yet, please test using the Intel® Rapid Storage Technology (Intel® RST) application instead. This tool can also enable Intel® Optane™ memory on your system.

          The Intel® RST application can be downloaded here. Please use the file named "SetupRST.exe" and make sure you to uninstall the Intel® Optane™ memory setup application first .

          Please let us know the results.

          Best regards,
          Eugenio F.

          • 2. Re: Intel Optane Application bug?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello asyrawi,

             

            We haven't heard from  you since the creation of the thread. Please let us know if there's anything else we can do for you.

             

            Best regards,
            Eugenio F.