Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory.
In order to better understand your situation, could you please provide us the following information:
1- Please attach the logs from MSinfo32:
A-Hit Windows* key+R to open the Run box.
B-Type “msinfo32” into the “Open” field, and then hit Enter.
C-Hit the file option on the top left side.
D-Hit the Export option and attach the file when replying.
2- Please attach the logs from the Intel® System Support Utility for Windows*:
A- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software.
B- When finished downloading it, open it.
C- Mark the box "Everything" and then click "Scan.
D- When finish scanning, click "Next."
E- Click on "Save."
F- Please attach the file when replying.
3-Please let us know which ports are you using to connect the SATA boot drive and the Intel® Optane™ Memory on your motherboard.
We look forward to hearing back from you.
Hi. Thank you for help me!
I attached the required files.
The Optane Module is in the M2_2 slot, and the HDD Sata is in the Port number 4 (IFresh install of windows 10 Pro x64) using only one HDD
As you can see, the Optane Module is detected in BIOS.... but ... I can see it in RST submenu of BIOS or anywhere else.
Please lead me in the right direction. I think the module can be defective.....
Thanks for the information provided.
Based on that, We recommend you to connect the Intel® Optane™ Memory in the port M2_1 and also connect the SATA Boot drive in the SATA port 1.
Note: Make sure to only keep the SATA Boot Drive connected to the motherboard.
Please let us know the outcome of your situation.
We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.