4 Replies Latest reply on Sep 20, 2018 7:13 PM by verazh

    NUC7i7BNKQ - Sleep Issues

    Savarin

      First of all: I could not find info about the NUC's front LEDs behavior meaning it entered in 'Sleep Mode':

      • Blue Frame and OnOff On;
      • Blue Frame on; OnOff Blinking Blue;
      • or Blue Frame off; OnOff blinking amber ?

       

      Another: when plugged, but off, the LED is a steady amber; shouldn't it be also OFF?

       

      Obs.: I also have a Intel Compute Stick STK2m3W64CC (I deeply regret this line discontinued) and the LED goes blinking amber, when in Sleep Mode; and off, when OFF.

       

      I have a backlighted keyboard (Kinesis Gaming Freestyle Edge) attached to the NUC

       

      When I go: Start Button > Power > Sleep, just the Monitor is turned off; the keyboard's LEDs are still on; NUC's lights all on (sometimes, OnOff blinking). And it 'wakes up' almost instantly (that's a good thing)

       

      I ran a 'energy report' by typing "powercfg -energy" into the command prompt (at administrator level).

       

      Attached is the energy-report.pdf, showing some issues that may be causing the not-sleeping.

       

      • Power & Sleep are configured to NEVER (like both my other Win 10 computers, with no sleep issues)

       

      • All drivers dutifully updated

       

      Any suggestions?

       

      And please clarify the expected LEDs behavior.

        • 1. Re: NUC7i7BNKQ - Sleep Issues
          Savarin

          UPDATE (I couldn't stop tinkering...) : it was 'Intel Ready Mode' that was preventing the Sleep. Once I disabled it, my NUC managed to sleep, as expected (with a blinking amber LED, as should)

           

          But I will look into this brand-new app I didn't know about, and bundled installed and enabled -- 'Intel Ready Mode' -- later. Good to know.

           

          (I considered deleting this topic, but I think this information could benefit other users with the same problem)

           

          Anyway: if some new app -- that radically modifies a computer expected behavior ! -- is pre-installed and running in the background, It would be advisable to notify the user about this new feature!

          • 2. Re: NUC7i7BNKQ - Sleep Issues
            verazh

            Hi, thanks for sharing. And why is it that: when plugged, but off, the LED is a steady amber; shouldn't it be also OFF?

            • 3. Re: NUC7i7BNKQ - Sleep Issues
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Savarin,

              Thank you for posting on the Intel ® communities.

              I would like to thank you for leaving a feedback about this situation. This could be pretty helpful for other community members that may be experiencing a situation like this. 


              Regards,
              David V
               
              Intel Customer Support Technician
              Under Contract to Intel Corporation

              • 4. Re: NUC7i7BNKQ - Sleep Issues
                verazh

                Hi there, could you answer why is it that when plugged, but off, the LED is a steady amber; shouldn't it be also OFF? Thanks.