1 Reply Latest reply on Mar 15, 2018 8:30 AM by User101010

    HD Graphics 4000 Driver incompatibility with Windows 10 1709 Fall Creators Update

    User101010

      System Description:

      Samsung NP300E5E

      Intel Core i3-3120M 2.5 GHz 64bit

       

       

      Description of Issue:

      Windows 10 1709 Creators Update disables graphics adapter and reports incompatibility with each of the following drivers:

       

      HD Graphics 4000 10.18.10.4242 (6/16/2015)

      HD Graphics 4000 10.18.10.4358 (12/21/2015) (worked prior to update)

      HD Graphics 4000 10.18.10.4885 (12/11./2017)

       

      The system initially loads to a blank screen after login and after a few restarts in reverts to Windows Basic Display Driver and loads the desktop but offers no additional graphics functionality including resolution options or multiple screen support.