We understand you're having connectivity issues on your new computer using the Intel® Dual Band Wireless-AC 3168.
In order to better assist you, we would like the following information:
1. Intel® System Support Utility report
1. Download the latest Intel® SSU
2. While connected to your WiFi network, run the scan for "everything."
3. Save and name the report.
2. Wireless Autoconfig report
1. Right click your start menu icon and select Command Prompt (Admin) from the list.
2. Enter: netsh wlan show wlanreport
3. Go to C:\ProgramData\Microsoft\Windows\WlanReport\
4. Upload the wlan-report-latest.html file along with your reply.
3. Wireless router brand and model.
Hi again and thank you for your answer!
The problem solved by itself a couple of days ago and now it's back again!
I just run the Intel® System Support Utility but I can't remain connected to my wifi network longer than 15 seconds. This is also a problem to run the 'netsh wlan show wlanreport' test, which results in the following error message:
C:\Users\Oficina>netsh wlan show wlanreport
Generating report ...
failed, error is 0x3A98
I hope you can help me further. The fact that this issue solved by itself and now is back got me really confused about this situation.
Here is my report from the Intel® System Support Utility (without being connected to the WiFi network).
SSU.txt.zip 25.7 K
Error 0x3A98 usually comes up if you're trying to run the command without administrator privileges. If possible, try again but using "Command Prompt (Admin)".
Based on the Intel® SSU report you posted, it seems that you have the latest Intel® PROSet/Wireless Software installed, but the adapter may not have updated properly. Please reinstall the driver software using our clean installation method:
- Download and save the latest drivers for your Intel® Dual Band Wireless-AC 3168
- Uninstall the device software: Under Apps & Features in Windows* Settings, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
- Manually remove the drivers: Go to the Device Manager > Network Adapters > Right click on your Intel® Dual Band Wireless-AC 3168 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
- Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
- Reboot your computer.
- Install the driver packages downloaded back in step one. First Bluetooth®, then WiFi.
Please test your connection after the new drivers have been installed and let us know if the issue continues.
Hi again and thank you for the fast reply!
I tried the past steps twice and the issue persists.
I was able to run the "" test this time. The report is attached in this report.
Thank you again for your reply, hope we can figure this out.
wlan-report-latest.xml.zip 31.4 K
Could you please share the file named wlan-report-latest.html? I'm unable to view the file you've uploaded.