1 Reply Latest reply on Mar 27, 2018 4:05 PM by Intel Corporation

    M2 sata nao funciona em memoria optane

    Phxftw

      Bom dia galera, entao comprei uma memoria optane, e uma placa mae tbm compativel que e rog strix z370f ai coloque a memoria optane junto o meu m2 sata , ai formatei coloquei na bios e desativei CSM , formatei , mas ele instala o software da optane, quando renicia fala q nao e compativel , vcs poderiam me ajudar ?

        • 1. Re: M2 sata nao funciona em memoria optane
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Phxftw,

           

          Thanks for posting. According to our translation tools, you're having issues enabling Intel® Optane™ memory on your system.

           

          In order to better assist you, please provide us with the following:

           

          - Intel® System Support Utility report.
              1. Download the latest Intel® SSU.
              2. Run the scan. Select to include "everything."
              3. Name and save the report.
          - Intel® Optane™ logs. These are located at C:\Users\[your user name]\Intel\Logs.
          - Exact error at Intel® Optane™ setup.

           

          Best regards,
          Eugenio F.

           

          EDIT: Issue was resolved after contacting customer support.