2 Replies Latest reply on Mar 15, 2018 4:00 PM by Und3rst8

    Unable to create suppport ticket for malfunctioning NUC


      Hi everybody,


      I encountered an error on my NUC DN2820FYKH recently. Whenever I start to boot up it shows following message:


      "Caution : Using other than 12V DCadaptor may cause component damage and unstable system performance"


      It shuts down after 2-3 seconds, I can't even access BIOS. I tried this with 3 other original NUC power adapters (all of which work fine with my other NUCs), the result was the same.

      When I check the warranty status on the support page everything it says the warranty expires in July 2018.

      However, when I request support for this device I get an infinite loading screen ("Checking...") and nothing happens. Tried this in several browsers, no success.


      This is really annoying since I couldn't even find a mail address I could write to.

      Other ideas anyone? Otherwise I'd like to kindly ask Intel support team to contact me directly.


      Any help will be much appreciated.

      Best regards