1 Reply Latest reply on Mar 12, 2018 2:01 PM by Intel Corporation

    rapid storage technology


      Hi intel. A month ago i bought a new computer acer swift 3 which already has intel rapid technology. I dont know what this apps do but everytime i start my computer it says it will protect my data. So i kicked create button, and my D drive is gone. I do store all my files in D. I cannot access to my files, even cannot find my D. So i bought my conputer to seller but they cant fix it and opened (or unlocked) all my computer without my consent. Its brand new and expensive one, and there was no technical problems unless my D is gone. Plase tell they do really how unlock and check my hard drive?

        • 1. Re: rapid storage technology
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello sainaa,
          Thank you for contacting us regarding the issue that you have been experiencing when using our Intel® Rapid Storage Technology tool, I do apologize for the inconvenience that this may cause.
          In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          To attach a file, you must click •Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
          As well can you please provide us with screenshots/pictures of what you see on the screen in order to help you describing the behavior of your machine?
          Please take screenshots of the device manager, disk management and of our Rapid Storage Technology tool.
          I hope to hear from you soon.
          Best Regards,
          Diego S.