4 Replies Latest reply on Apr 12, 2018 5:30 PM by Intel Corporation

    Intel USB 3.0 driver for HP 840 G2

    piyush2017

      Hello,

       

      We are looking to deploy the Intel® USB 3.0 eXtensible Host Controller Driver to Windows 7 machines. The 840 G2 is the 9 series Chipset family, but the driver is failing. The driver version is 5.0.4.43.

      After installing the driver on the 840 G2, we get the blue screen and the machine crashes. Also, the USB ports are disabled. One of the USB hub in device manager displays as "unknown device", but the version on that device is 5.0.4.43.

       

      We want to deploy this driver per Microsoft recommendation to improve the Skype for Business performance on computers. The machines are all Windows 7 x86.

       

      Need your help to identify what is causing this error - are we using the incorrect driver? Why does it disable the USB ports.

       

      Log file is attached.

       

      Thank You,

      Priyesh