7 Replies Latest reply on Mar 27, 2018 5:09 PM by Intel Corporation

    processor I5 4690

    yrfe

      Hello. I have a question about the processor I5 4690. The system unit has stopped turning on if the CPU temperature is below 50 degrees Celsius.

        • 1. Re: processor I5 4690
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello yrfe
           
          Thank you for joining the community.
           
          How are you measuring the temperature of the unit?
           
          Could you provide more information about your system? (Motherboard, RAM, SSD or HDD, cooling solution)
           
          Have you had any software/hardware change?
                 
          Regards,
          Leonardo C.
           

          • 2. Re: processor I5 4690
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello yrfe 

            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
            Leonardo C.
             

            • 3. Re: processor I5 4690
              yrfe

              operating system Windows 10. motherboard Asus h81m-k, hard disk hdd Samsung 500гб, memory kingston 8gb, processor i5 4690 standard-cooled. temperature defined in the BIOS.

              • 4. Re: processor I5 4690
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello yrfe 

                Thank you for your response and the information provided.

                Can you please elaborate the description of the issue? I would like to isolate this issue the best I can.
                 
                Regards,
                Leonardo C.
                 

                • 5. Re: processor I5 4690
                  yrfe

                  Hello. The problem is this: when you turn on the PC, the system does not start. The processor was not working properly. Experimental method it was noticed that when the cpu fan is turned off after warming up to 45-50 degrees Celsius the system turns on and works. This is the only possible way to start a PC.

                  • 6. Re: processor I5 4690
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello yrfe

                    Thank you for the response.

                    This situation that you are having can happen in areas with cold temperatures (outdoors temperatures), we could you provide us an example showing the experimental method you have used to investigate the problem? For example a video.    

                    Regards.
                    Leonardo C.
                     

                    • 7. Re: processor I5 4690
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello yrfe

                      I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
                       
                      Regards,
                      Leonardo C.