5 Replies Latest reply on May 29, 2018 5:06 PM by Intel Corporation

    Can't install RST on Win 10 Pro.

    lsj0131

      This is my PC spec.

       

      CPU : i7-6800K

      RAM : 16GB

      OS : Win 10 Pro

      OS version : 1709

      OS Build : 16299.248

       

      I've used RST but at some point the RST service stopped working.

       

      I can't re-install it.

       

      When I try to install RST on my PC, an error pops up.

       

      "This platform is not supported"

       

      This is a part of  log file.

       

      Can you guess what should be done?

       

      ==================================

       

      2018:03:08 22:13:50:932:   Scanning x86\iaAHCIC.inf (Name: AHCI32, Version: 15.9.0.1015)

      2018:03:08 22:13:50:932:     No section match

      2018:03:08 22:13:50:933:     MUP OS bits: 0x49200

      2018:03:08 22:13:50:938:   Scanning x86\iaStorAC.inf (Name: RAID32, Version: 15.9.0.1015)

      2018:03:08 22:13:50:939:     No section match

      2018:03:08 22:13:50:940:     MUP OS bits: 0x49200

      2018:03:08 22:13:50:940: E Win32 exception occurred!!

      2018:03:08 22:13:50:941:     Error code: 0x4E24 (20004)

      2018:03:08 22:13:50:942:     Error text: ''

      2018:03:08 22:13:50:942:     Extended error text: 'Error in device matching'

      2018:03:08 22:13:50:943:     Debug info: 'Setup.cpp (909)'

      2018:03:08 22:13:50:944:   Node is not valid. Failed to resolved error string from config file error: 20004

      2018:03:08 22:13:50:945:   propertyId: 8095, serror: 이 플랫폼은 지원되지 않습니다. errorCode: 20004