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    NUC7i5BNH Intermittent HDMI Audio Drop Issue

    MrNeato

      I recently purchased the NUC7i5BNH for use as my main HTPC.

       

      Windows 10 Pro 64-bit

      8GB RAM

      128GB M.2 SSD

      A/V connected to Vizio E50-C1 via HDMI 1.4a

       

      Similar (but not identical) to some other issues posted on this forum, I am experiencing intermittent audio drop-outs during video playback.  The drop-out typically last no longer than 2 seconds, and occurs infrequently (no more than once per hour).

       

      There is not affect to video playback, only audio.

       

      I have experienced this while playing online video via Netflix (web browser and W10 app), YouTube, and HBO NOW.

       

      I have experienced this while playing offline video via VLC and W10 Movies & TV app.

       

      I have not experienced this while playing the same videos on an older laptop connected to the same Vizio E50-C1 via the same HDMI 1.4a cable.

       

      I have temporarily worked around the problem by purchasing a USB-C-to-HDMI adapter, and connected the NUC7i5BNH to the same Vizio E50-C1 via the same HDMI 1.4a cable.  This has remedied the audio drop-out issue by bypassing the NUC7i5BNH's HDMI port completely.  I hope Intel issues a fix for the NUC7i5BNH's HDMI audio.

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