This message was posted on behalf of Intel Corporation
I understand that you are having problems with the resolution of the system when you switch off the monitor and then back on again.
Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach the report to this thread.
Also, if possible can you please attach the system to a different monitor and attempt to switch off and on again? This is for testing purposes and to determine what could be the problem.
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Thank you for your response,
Upon review of the information that you have sent I was able to see that the graphics controller driver is outdated. I would like to first start with a driver update as the first step of troubleshooting.
Please download the ".zip" file from the following link:
Once the file is downloaded please follow the next steps:
To better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
After this is done, please try and see if the resolution is still giving you problems.