3 Replies Latest reply on Mar 9, 2018 9:09 AM by Intel Corporation

    ubuntu 14.04 can't detect Intel SSD DC S4500 Series (3.8TB, 2.5in SATA 6Gb/s, 3D1, TLC)

    shawn12

      I bought S4500 disk with 3.8Tcapacity from Amazon.com: Intel DC S4500 3.80 TB 2.5" Internal Solid State Drive - SATA: Electronics

      Here is official product link: Intel® SSD DC S4500 Series (3.8TB, 2.5in SATA 6Gb/s, 3D1, TLC)

      But ubuntu 14.04.5 can't detect it while ubuntu 16.04.3 could. Since I won't upgrade system, is there any easy way to recognize it ?

      Here is kernel version:

      $ uname -r

      4.4.0-58-generic

      Moreover, I tried to install linux-image-4.4.0-98-generic, but still failed to detect.

       

      Thanks in advance!

        • 1. Re: ubuntu 14.04 can't detect Intel SSD DC S4500 Series (3.8TB, 2.5in SATA 6Gb/s, 3D1, TLC)
          shawn12

          Additionally, here is dmesg output:

          [81015.529901] usb 1-6: new high-speed USB device number 37 using xhci_hcd

          [81015.739515] usb 1-6: New USB device found, idVendor=4971, idProduct=8017

          [81015.739517] usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3

          [81015.739519] usb 1-6: Product: CSS25U36G

          [81015.739519] usb 1-6: Manufacturer: CSS25U36G

          [81015.739520] usb 1-6: SerialNumber: 111122223333

          [81015.741108] scsi host15: uas

          [81015.741538] scsi 15:0:0:0: Direct-Access     INTEL SS DSC2KB038T7      8104 PQ: 0 ANSI: 6

          [81015.742309] sd 15:0:0:0: Attached scsi generic sg3 type 0

          [81015.742601] sd 15:0:0:0: [sdd] Spinning up disk...

          [81016.747349] ..........................................not responding...

          [81057.961726] sd 15:0:0:0: [sdd] Read Capacity(16) failed: Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE

          [81057.961729] sd 15:0:0:0: [sdd] Sense Key : Hardware Error [current]

          [81057.961732] sd 15:0:0:0: [sdd] ASC=0x44 <<vendor>> ASCQ=0x81

          [81057.962039] sd 15:0:0:0: [sdd] Read Capacity(10) failed: Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE

          [81057.962041] sd 15:0:0:0: [sdd] Sense Key : Hardware Error [current]

          [81057.962042] sd 15:0:0:0: [sdd] ASC=0x44 <<vendor>> ASCQ=0x81

          [81057.962709] sd 15:0:0:0: [sdd] Test WP failed, assume Write Enabled

          [81057.962792] sd 15:0:0:0: [sdd] Asking for cache data failed

          [81057.962794] sd 15:0:0:0: [sdd] Assuming drive cache: write through

          [81057.963417] sd 15:0:0:0: [sdd] Unit Not Ready

          [81057.963419] sd 15:0:0:0: [sdd] Sense Key : Hardware Error [current]

          [81057.963421] sd 15:0:0:0: [sdd] ASC=0x44 <<vendor>> ASCQ=0x81

          [81057.963829] sd 15:0:0:0: [sdd] Read Capacity(16) failed: Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE

          [81057.963831] sd 15:0:0:0: [sdd] Sense Key : Hardware Error [current]

          [81057.963833] sd 15:0:0:0: [sdd] ASC=0x44 <<vendor>> ASCQ=0x81

          [81057.964196] sd 15:0:0:0: [sdd] Read Capacity(10) failed: Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE

          [81057.964198] sd 15:0:0:0: [sdd] Sense Key : Hardware Error [current]

          [81057.964200] sd 15:0:0:0: [sdd] ASC=0x44 <<vendor>> ASCQ=0x81

          [81057.965188] sd 15:0:0:0: [sdd] Attached SCSI disk

          • 2. Re: ubuntu 14.04 can't detect Intel SSD DC S4500 Series (3.8TB, 2.5in SATA 6Gb/s, 3D1, TLC)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello shawn12,
             
            Thank you for your interest in the Intel® SSD DC S4500 Series.
             
            I understand that the Ubuntu 14.04.5 OS in your system is not detecting your SSD.
             
            You mentioned that you tested the SSD using Ubuntu 16.04.3 and didn’t experience any issues, did you checked the firmware version of the SSD? Is it possible for you to perform a firmware update (SCV10111), using the Intel® SSD Data Center Tool (https://downloadcenter.intel.com/download/27497?v=t), on one of the validated operating systems?
             
            Additionally, in order to provide the adequate assistance, please share the report generated by the Intel® System Support Utility for the Linux* Operating System (https://downloadcenter.intel.com/download/26735/).
             
            I'll be waiting for your response.
             
            Regards,
            Andres V.
             

            • 3. Re: ubuntu 14.04 can't detect Intel SSD DC S4500 Series (3.8TB, 2.5in SATA 6Gb/s, 3D1, TLC)
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello shawn12,
               
              I was wondering if you have any updates. Could you check the previous message?
               
              In addition to what was previously mentioned, I would also like to point out that since Intel® DC SSDs are designed with a server environment in mind (OS included), the tested and validated Linux* operating systems for your specific SSD are the following:
               

              • Red Hat* Enterprise Linux* 6.5, 6.7, 7.1, and 7.2
              • SUSE* Linux* Enterprise Server 11 SP4, 12 SP1
              • CentOS* 64bit 6.3, 6.5, and 7.0
               
              In case you consider that you need further assistance, don’t hesitate to contact us.
               
              Regards,
              Andres V.