3 Replies Latest reply on Mar 13, 2018 8:57 AM by CAG43

Looking for a Driver For My HP Elitebook 8460p Windows 7 Pro 64 bit Laptop

CAG43 Mar 2, 2018 12:09 PM

In trying to do a clean install on my HP Elitebook 8460p Windows 7 Pro 64 bit laptop, I keep running into the same issue with two missing drivers, one for the Network Controller and one for the Base System Device.

The HP forum advised me to go into the Control Panel, device manager, properties and details and look for the hardware id.

I did this several times and also ran troubleshooter to no avail.

It told me there was none available.

It suggested I contact the manufacturer of the system which is why I am writing to you for help.

Can someone advise me how to find these two drivers?

Thanks,

CAG43

1. Re: Looking for a Driver For My HP Elitebook 8460p Windows 7 Pro 64 bit Laptop

Mar 5, 2018 12:07 PM (in response to CAG43)

This message was posted on behalf of Intel Corporation

Hello CAG43

Thank you for joining the community.

Allowed to share with you this following link to find the drivers for your system form HP the manufacturer of the laptop.

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942

Also, the link to find contact options for HP customer support.

https://support.hp.com/us-en/contact-hp/product/HP-EliteBook-8460p-Notebook-PC/5056942

Regards,
Leonardo C.
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2. Re: Looking for a Driver For My HP Elitebook 8460p Windows 7 Pro 64 bit Laptop

Mar 12, 2018 6:16 PM (in response to CAG43)

This message was posted on behalf of Intel Corporation

Hello CAG43

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,
Leonardo C.
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3. Re: Looking for a Driver For My HP Elitebook 8460p Windows 7 Pro 64 bit Laptop

CAG43 Mar 13, 2018 8:57 AM (in response to Intel Corporation)

Thank you Leonardo C,
In response to your reply, I was able to find the correct driver and have reached a milestone - after making a clean install of Windows 7 Device Manager, I am about to perform a backup of my system partition to a USB hard drive and restore it.
After that I am going to add plug-ins and connect peripheral devices, including a Bluetooth headset and speaker.
Again, thank you so much for you help and interest.
CAG43
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