5 Replies Latest reply on Mar 2, 2018 12:49 PM by BBerry

    RealSense D415 Driver Issues




      The D415 showed up today. Plugged it into the USB3.0 port and expected it to pull the drivers as normal.


      It could not pull the drivers for RGB or Depth, so I manually downloaded them, and steered the device manager to the location. Didn't work, kicked back an error "This device cannot start. (Code 10)"


      So I went into services.msc to try to manually start it but was unsuccessful, came back with a different error that it did not receive a response in a reasonable amount of time.


      The camera shows in device manager, but the camera portions of the device cannot start.


      I'm currently running Win7 and I'm guessing that has something to do with it. I'm going to try to find a Win10 box to test on, but has anyone else had this issue? Maybe something I'm missing?