Thank you very much for contacting the Intel® Communities Team.
I would like to know where did you download the Intel® HD Graphics drivers? From the Intel® Download Center or from Lenovo™?
Additionally, can you please update the BIOS of your system? Please find the download link below:
Thank you for your feedback.
First time the driver has been installed by the operating system (W10), then I have installed the driver through iobit driver booster, then at the end I have downloaded the driver from both of above locations without luck...
The BIOS version is 3JCN29WW.
Please find below system summary report by intel app:
Intel® Driver & Support Assistant
Last scan: 3/2/2018 9:02 PM
LENOVO 80TV System Manufacturer LENOVO System Model 80TV System Type Mobile Motherboard Manufacturer LENOVO Motherboard Product Torronto 5C2 BIOS Version UNKNOWN SMBIOS Version 3.0 Secure Boot Off
Microsoft Windows 10 Pro (64 bites) Version 1709 OS Build 10.0.16299 Build Branch rs3_release Locale Hungarian (Hungary) Windows Directory C:\Windows System Directory C:\Windows\system32 .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 184.108.40.206, 4.7.02556 Default Internet Browser Internet Explorer 11.125.16299.0 Installed Internet Browsers Google Chrome, Internet Explorer 11.125.16299.0
Intel® Core™ i5-7200U CPU @ 2.50GHz Manufacturer GenuineIntel Description Intel64 Family 6 Model 142 Stepping 9 Architecture x64 # of Cores 2 # of Threads 4 Current Clock Speed 2701 MHz Current Voltage 8. Level 2 Cache 512 Kb Level 3 Cache 3072 Kb Processor Id BFEBFBFF000806E9 Availability Running at full power
Intel® HD Graphics 620 Adapter Compatibility Intel Corporation Video Processor Intel® HD Graphics Family Resolution 1366 x 768 Bits Per Pixel 32 Number of Colors 4294967296 Refresh Rate - Current 59 Hz Refresh Rate - Maximum 59 Hz Refresh Rate - Minimum 59 Hz Driver Provider Intel Corporation Driver Version 220.127.116.1149 Driver Date 10/27/2017 Adapter DAC Type Internal Adapter RAM 1.00 GB Availability Running at full power Status This device is working properly. Location PCI bus 0, device 2, function 0 Device Id PCI\VEN_8086&DEV_5916&SUBSYS_380217AA&REV_02\3&11583659&0&10
Intel® megjelenítő hang Driver Provider Intel® Corporation Driver Version 10.24.0.1 Driver Date 10/26/2017 Device Id HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&498A051&0&0201 Conexant SmartAudio HD Driver Provider Conexant Driver Version 18.104.22.168 Driver Date 9/20/2017 Device Id HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA383A&REV_1001\4&498A051&0&0001
Networking and I/O
Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC Manufacturer Realtek Semiconductor Corp. Availability Running at full power Status This device is working properly. Installed True MAC Address C8:3D:D4:84:E4:4D Service Name RTWlanE Driver Provider Realtek Semiconductor Corp. Driver Version 2023.69.1101.2017 Driver Date 12/20/2017 Device Id PCI\VEN_10EC&DEV_8821&SUBSYS_A81417AA&REV_00\00E04CFFFE872B0100 Realtek PCIe GBE Family Controller Manufacturer Realtek Availability Running at full power Status This device is working properly. Installed True MAC Address C8:5B:76:E2:B2:66 Service Name rt640x64 Driver Provider Realtek Driver Version 10.24.1208.2017 Driver Date 12/8/2017 Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_384C17AA&REV_10\01000000684CE00000 Bluetooth Device (Personal Area Network) Manufacturer Microsoft Availability Running at full power Status This device is working properly. Installed True MAC Address C8:3D:D4:84:E4:4E Service Name BthPan Driver Provider Microsoft Driver Version 10.0.16299.15 Driver Date 6/21/2006 Device Id BTH\MS_BTHPAN\6&6F86E6C&0&3
4 GB Physical Memory - Total 4 GB Physical Memory - Available 1.22 GB Virtual Memory - Total 5.33 GB Virtual Memory - Available 2.26 GB Page File C:\pagefile.sys Page File Space 1.38 GB
KINGSTON SUV400S37240G Capacity 223.57 GB Firmware Version 0C3K87RA Serial Number 50026B7778014B94 Partitions 4 Driver Provider Microsoft Driver Version 10.0.16299.15 Driver Date 6/21/2006 Device Id SCSI\DISK&VEN_KINGSTON&PROD_\4&1CC498B2&0&000000 C: File System NTFS Compressed False Capacity
Thank you very much for your reply and the information provided.
I would like to get an Intel® HD Graphics Report when there is not an external monitor connected and one when it is connected if you do not mind. Please follow this guide to generate this report: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html
To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Additionally, is there another monitor you can try besides the one you were testing with? Just to verify if you the issue is the same with another display.
Sorry for the late replay, but I was on abroad with limited acces to my email (without notebook).
Anyway, I was not able to update BIOS on my notebook, as the version you have provided is
for V310, but I have 310. I am not sure they are compatibles or not.
And the situation is still the same: generis driver for the display...
It seems I have to send the notebook to service.
Awaiting for your replay.
Thank you very much for your reply, samsanya.
Can you please attach the Intel® HD Graphics Report, in my last post you will find the link to the guide on how to generate this report and the instructions. That will be very helpful for me to troubleshoot this issue.
Here are the reports.