8 Replies Latest reply on Mar 22, 2018 12:47 PM by Intel Corporation

    Intel HD620 notebook monitor driver

    samsanya

      Hi there

       

      Recently I have purchased a Lenovo 310-15IKB notebook with Intel HD620 graphic card. Even I have intalled the latest graphic card driver (23.20.16.4849), the monitor driver can not be installed, Generic PnP display is shown. VGA driver has been reinstalled a few times, no luck. There is a same situation (generic pnp display) if I connect an external monitor via HDMI cable.

      Please help me to solve this problem.

       

      Thank you in advance

      S

        • 1. Re: Intel HD620 notebook monitor driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, samsanya.

          Thank you very much for contacting the Intel® Communities Team.

          I would like to know where did you download the Intel® HD Graphics drivers? From the Intel® Download Center or from Lenovo™?
          Additionally, can you please update the BIOS of your system? Please find the download link below: 
          https://download.lenovo.com/consumer/mobiles/2wcn34ww.exe


          Antony S.

          • 2. Re: Intel HD620 notebook monitor driver
            samsanya

            Hello Anthony

             

            Thank you for your feedback.

            First time the driver has been installed by the operating system (W10), then I have installed the driver through iobit driver booster, then at the end I have downloaded the driver from both of above locations without luck...

            The BIOS version is 3JCN29WW.

             

            Please find below system summary report by intel app:

            Intel® Driver & Support Assistant

            Detailed Report

            Last scan: 3/2/2018 9:02 PM

            Computer

            LENOVO 80TV
            System ManufacturerLENOVO
            System Model80TV
            System TypeMobile
            Motherboard ManufacturerLENOVO
            Motherboard ProductTorronto 5C2
            BIOS VersionUNKNOWN
            SMBIOS Version3.0
            Secure BootOff

            Operating System

            Microsoft Windows 10 Pro (64 bites)
            Version1709
            OS Build10.0.16299
            Build Branchrs3_release
            LocaleHungarian (Hungary)
            Windows DirectoryC:\Windows
            System DirectoryC:\Windows\system32
            .NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556
            Default Internet BrowserInternet Explorer 11.125.16299.0
            Installed Internet BrowsersGoogle Chrome, Internet Explorer 11.125.16299.0

            Processor

            Intel® Core™ i5-7200U CPU @ 2.50GHz
            ManufacturerGenuineIntel
            DescriptionIntel64 Family 6 Model 142 Stepping 9
            Architecturex64
            # of Cores2
            # of Threads4
            Current Clock Speed2701 MHz
            Current Voltage8.
            Level 2 Cache512 Kb
            Level 3 Cache3072 Kb
            Processor IdBFEBFBFF000806E9
            AvailabilityRunning at full power

            Graphics

            Intel® HD Graphics 620
            Adapter CompatibilityIntel Corporation
            Video ProcessorIntel® HD Graphics Family
            Resolution1366 x 768
            Bits Per Pixel32
            Number of Colors4294967296
            Refresh Rate - Current59 Hz
            Refresh Rate - Maximum59 Hz
            Refresh Rate - Minimum59 Hz
            Driver ProviderIntel Corporation
            Driver Version23.20.16.4849
            Driver Date10/27/2017
            Adapter DAC TypeInternal
            Adapter RAM1.00 GB
            AvailabilityRunning at full power
            StatusThis device is working properly.
            LocationPCI bus 0, device 2, function 0
            Device IdPCI\VEN_8086&DEV_5916&SUBSYS_380217AA&REV_02\3&11583659&0&10

            Audio

            Intel® megjelenítő hang
            Driver ProviderIntel® Corporation
            Driver Version10.24.0.1
            Driver Date10/26/2017
            Device IdHDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&498A051&0&0201
            Conexant SmartAudio HD
            Driver ProviderConexant
            Driver Version8.66.46.65
            Driver Date9/20/2017
            Device IdHDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA383A&REV_1001\4&498A051&0&0001

            Networking and I/O

            Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
            ManufacturerRealtek Semiconductor Corp.
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC AddressC8:3D:D4:84:E4:4D
            Service NameRTWlanE
            Driver ProviderRealtek Semiconductor Corp.
            Driver Version2023.69.1101.2017
            Driver Date12/20/2017
            Device IdPCI\VEN_10EC&DEV_8821&SUBSYS_A81417AA&REV_00\00E04CFFFE872B0100
            Realtek PCIe GBE Family Controller
            ManufacturerRealtek
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC AddressC8:5B:76:E2:B2:66
            Service Namert640x64
            Driver ProviderRealtek
            Driver Version10.24.1208.2017
            Driver Date12/8/2017
            Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_384C17AA&REV_10\01000000684CE00000
            Bluetooth Device (Personal Area Network)
            ManufacturerMicrosoft
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC AddressC8:3D:D4:84:E4:4E
            Service NameBthPan
            Driver ProviderMicrosoft
            Driver Version10.0.16299.15
            Driver Date6/21/2006
            Device IdBTH\MS_BTHPAN\6&6F86E6C&0&3

            Memory

            4 GB
            Physical Memory - Total4 GB
            Physical Memory - Available1.22 GB
            Virtual Memory - Total5.33 GB
            Virtual Memory - Available2.26 GB
            Page FileC:\pagefile.sys
            Page File Space1.38 GB

            Storage

            KINGSTON SUV400S37240G
            Capacity223.57 GB
            Firmware Version0C3K87RA
            Serial Number50026B7778014B94
            Partitions4
            Driver ProviderMicrosoft
            Driver Version10.0.16299.15
            Driver Date6/21/2006
            Device IdSCSI\DISK&VEN_KINGSTON&PROD_\4&1CC498B2&0&000000
            C:
            File SystemNTFS
            CompressedFalse
            Capacity

             

             

            Sandor

            • 3. Re: Intel HD620 notebook monitor driver
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello, samsanya.

              Thank you very much for your reply and the information provided.

              I would like to get an Intel® HD Graphics Report when there is not an external monitor connected and one when it is connected if you do not mind. Please follow this guide to generate this report: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html
              To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.

              Additionally, is there another monitor you can try besides the one you were testing with? Just to verify if you the issue is the same with another display.


              Antony S.

              • 4. Re: Intel HD620 notebook monitor driver
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello, samsanya.

                I would like to double check if you were able to perform the troubleshooting steps that I attached in the post above and the results.


                Antony S.

                • 5. Re: Intel HD620 notebook monitor driver
                  samsanya

                  Hi Anthony

                   

                  Sorry for the late replay, but I was on abroad with limited acces to my email (without notebook).

                  Anyway, I was not able to update BIOS on my notebook, as the version you have provided is

                  for V310, but I have 310. I am not sure they are compatibles or not.

                  And the situation is still the same: generis driver for the display...

                   

                  It seems I have to send the notebook to service.

                   

                  Awaiting for your replay.

                   

                  Sandor

                  • 6. Re: Intel HD620 notebook monitor driver
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Thank you very much for your reply, samsanya.

                    Can you please attach the Intel® HD Graphics Report, in my last post you will find the link to the guide on how to generate this report and the instructions. That will be very helpful for me to troubleshoot this issue.


                    Antony S.

                    • 8. Re: Intel HD620 notebook monitor driver
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thank you very much for your prompt reply, samsanya.

                      I sent you a private message, please verify your inbox.


                      Antony S.