7 Replies Latest reply on Mar 6, 2018 7:33 AM by Intel Corporation

    Not possible to update firmware

    peter1337

      Hi,

       

      i try to update my intel 320 40GB. When i start the issdfut_2.2.3.iso "Intel® SSD Firmware Update Tool" the x.org server crashes. I cant update via graphics or serial. I tested it with CD-ROM and USB-Stick on 3 different machines with several BIOS Options. My question now is, can i run the firmware update tool when i login to the system when X crashes?

        • 1. Re: Not possible to update firmware
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi peter1337, 

          Thank you for contacting our support community. We understand your situation regarding the Firmware update issue for the Intel® SSD 320 Series. 

          We would like to inform you that the Intel® SSD Firmware Update Tool is an OS independent tool and the only way to access it is to create the bootable USB and boot from it from BIOS. 

          In order to better understand your situation, could you please let us know the Firmware version that your Intel® SSD 320 Series has? 

          We look forward to hearing back from you.

          Regards,
          Junior M.
           

          • 2. Re: Not possible to update firmware
            peter1337

            Hi,

             

            Firmware Revision:  4PC10302

             

            bootscreen:

             

            boot.png

             

            Tried both options Grapics and Serial boot, with same result.

             

             

            After X crashes, can i now start the firmware updater? If yes, how?

             

            fail.png

             

            on the other machines the output is a litlle bit different, but the same problem X is shutting down.

            • 3. Re: Not possible to update firmware
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi peter1337,

              Thanks for the reply. 

              We recommend you to leave the OS independent to run automatically because after the first screen you will get the option to update the SSD's firmware. 

              As per this article, the latest firmware for the Intel® SSD 320 Series is 4PC10362

              Please let us know the outcome of your situation.

              Regards, 
              Junior M. 

              • 4. Re: Not possible to update firmware
                peter1337

                Hi,

                 

                tried also to update with Intel® SSD Toolbox but there is a error message that the ssd is in IDE mode and I should use the Intel® SSD Firmware Update Tool. When I try to put the SSD in a case and connect it via USB the Programm can't identify the drive.

                 

                intel.PNG

                 

                How can I disable the IDE-Mode? There are no options in BIOS. Is it possible to use linux tools to upgrade? Have seen that it is possible with other SDD Series.

                • 5. Re: Not possible to update firmware
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi peter1337,

                   

                  Thanks for the reply.

                   

                  We would like to inform you that you can not update the firmware via USB. You will need to connect the SSD  directly to a SATA port on your motherboard.  That's why you may get the error message.

                   

                  In order to disable the IDE mode, you should change the storage controller on your BIOS to the AHCI mode.

                   

                  Please let us know if you have the same output when connecting the SSD directly to the motherboard.

                   

                  Regards,
                  Junior M.

                  • 6. Re: Not possible to update firmware
                    peter1337

                    Hi,

                     

                    finally it worked. In BIOS I had to disable IDE-Controller (On-Chip) an then set RAID-Mode to AHCI. Windows did not boot anymore but after a new installation I could update the firmware.

                     

                    Thank you for the support.

                    • 7. Re: Not possible to update firmware
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi peter1337,

                      We are glad to hear that your situation has been resolved. 

                      If you have further questions then feel free to contact us again. 

                      Regards, 
                      Junior M.