4 Replies Latest reply on Feb 28, 2018 1:39 AM by Al Hill

    Intel XTU does not recognize my processor.

    Burakmuh

      So I have just bought a Dell 7577 laptop with Intel 7700HQ and GTX 1050ti. Its got Windows 7. During gaming CPU heats quite a lot so I decided to undervolt it. and I had a bit of a challenge making windows accept the drivers. Despite I got the XTU working, the Advanced Tuning tab is blank like this: https://imgur.com/yNWTSP4

       

      Here is one of the logs:

      2018/02/27-14:00:11.6589|IMP] About to display splash screen

      2018/02/27-14:00:11.6901|IMP] Loading Themes

      2018/02/27-14:00:11.6901|WARN] Could not find customized skin. Loading default Black Color Theme

      2018/02/27-14:00:11.7906|IMP] Application On Startup event called

      2018/02/27-14:00:11.7906|IMP] Starting up UI

      2018/02/27-14:00:11.7906|IMP] Showing Startup Window

      2018/02/27-14:00:11.8686|!ERR] !!!!! ********* Service is stopped, it should be running or starting ************ !!!!!

      2018/02/27-14:00:13.0006|IMP] Starting IOC Setup

      2018/02/27-14:00:13.2658|IMP] Setting up Simulation IOC items

      2018/02/27-14:00:13.4062|IMP] Initializing profiles

      2018/02/27-14:00:13.687|!ERR] UiPlatformDetect failed to match processor family, returning None

      2018/02/27-14:00:13.7338|!ERR] System.FormatException: Input string was not in a correct format.

         at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

         at System.Number.ParseUInt32(String value, NumberStyles options, NumberFormatInfo numfmt)

         at System.Convert.ToUInt32(String value)

         at PerfTune.Managers.TrendSettings.GetState(String id)Exception occurred getting trend state for id: MemoryPerfmonMonitor

      2018/02/27-14:00:13.7806|IMP] Initializing Manual tuning Manager

      2018/02/27-14:00:13.7806|IMP] Manual tuning Manager Initialized

      Source Init event subscribed

      2018/02/27-14:00:14.779|IMP] Initializing Midnight Canyon Manager

      2018/02/27-14:00:14.857|WARN] No process profiles found.

      2018/02/27-14:00:14.857|IMP] Midnight Canyon Manager Initialized

      Source Init event subscribed

      Source Init event subscribed

      2018/02/27-14:00:17.5657|!ERR] Validation of graphics turbo parameters failed - MinFreq=0, MaxFreq=0, MaxVoltage=0

      2018/02/27-14:00:18.2603|IMP] About to close splash

      2018/02/27-14:00:18.2883|IMP] Splash closed

      Source Init event subscribed

      Source Init event subscribed

      Source Init event subscribed

      2018/02/27-14:01:52.5919|!ERR] System.FormatException: Input string was not in a correct format.

         at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

         at System.Number.ParseUInt32(String value, NumberStyles options, NumberFormatInfo numfmt)

         at System.Convert.ToUInt32(String value)

         at PerfTune.Managers.TrendSettings.GetState(String id)Exception occurred getting trend state for id: MemoryPerfmonMonitor

      Source Init event subscribed

      Source Init event subscribed

      Source Init event subscribed

      Source Init event subscribed

      Source Init event subscribed

      2018/02/27-14:29:28.3199|IMP] Benchmark Started

      2018/02/27-14:32:40.6719|IMP] Benchmark Failed

      2018/02/27-14:32:40.6719|IMP] Benchmark Completed