This message was posted on behalf of Intel Corporation
Thanks for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory task.
In order to better understand your situation, could you please provide the following information:
*Please provide us with the logs located here: C:\Users\[your user name]\Intel\Logs
*Please download and run the Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
*Please let us know the capacity of your Intel® Optane™ Memory(16GB or 32GB).
We look forward to hearing back from you.
Please re-read my post, I no longer have a problem as I have solved an Optane bug on my own.
I am reporting the steps that will allow Intel engineers to recreate the same bug, a bug that has been reported by other users.
The bug in question is the statistics tab reporting that the memory service is not running and the optimize task is not created correctly. The cause is re-using an Optane drive even if you correctly disable it before setting it back up.
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Sorry for the confusion. We are glad to hear that your situation has been resolved.
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