8 Replies Latest reply on Mar 2, 2018 3:31 AM by lw1948

    NUC5i3MYHE

    Alex364

      Hello.

       

      I have the nuc5i3MYHE with INTEL SSDSCKJF180A5 in it.

      After 1 year of using this configuration I sometimes have the often resets of my NUC.

      Twice per day or often. And after this it cannot bot because it doesn't see the ssd as a boot device.

      But it see it in BIOS.

      I've test my SSD and everything is OK. Win_10.

      What to do now? How to fix this?

        • 1. Re: NUC5i3MYHE
          N.Scott.Pearson

          Please better explain what has happened, what (if any) things you were doing when the issue started occurring and what you have tried to do about it.

          ...S

          • 2. Re: NUC5i3MYHE
            Alex364

            When I'm working on PC, suddenly PC rebots and shows that it cannot finds the boot device (standart text after bios when you don't have any botable devices).

            When I'm press CTRl-Alt-Del nothing is happens.

            When I'm press Power button and wait aprox 1 min after this - it starts normally.

            But reboot happens twice per day.

            • 3. Re: NUC5i3MYHE
              lw1948

              Hello Alex,

              Can you monitor the temperature of your SSD? You can use for this CPUID HWMonitor https://www.cpuid.com/softwares/hwmonitor.html  or any other preferred by you application.

               

              Leon

               

              Edit:

              On the second thought I thing that using HWiNFO 64 application https://www.hwinfo.com/download.php is more suitable for you, since using its sensor monitoring future, you can get graph of temperature change over the time

              • 4. Re: NUC5i3MYHE
                Alex364

                Screenshot

                nuc.JPG

                • 5. Re: NUC5i3MYHE
                  lw1948

                  Please perform test using Intel Processor Diagnostic Tool: Download Intel® Processor Diagnostic Tool

                   

                   

                   

                  Leon

                  • 6. Re: NUC5i3MYHE
                    N.Scott.Pearson

                    What BIOS version do you have installed?

                    Please provide part numbers for the storage (SSDs, HDDs, SSHDs) and memory  (DRAM SODIMMs) that you have installed.

                     

                    Thanks,

                    ...S

                    • 7. Re: NUC5i3MYHE
                      Alex364

                      10x

                       

                      infa.jpg

                       

                       

                       

                      INTEL SSDSCKJF180A5

                       

                       

                      • Capacity167,68 GB
                      • Firmware VersionTG16
                      • Serial NumberCVTQ5502024K180A
                      • Partitions4
                      • Driver ProviderMicrosoft
                      • Driver Version10.0.15063.0
                      • Driver Date21.06.2006
                      • Device IdSCSI\DISK&VEN_INTEL&PROD_SSDSCKJF180A5\4&24E92223&0&030000

                       

                      DIMM #1
                           SMBus address0x50
                           Memory typeDDR3L
                           Module formatSO-DIMM
                           Manufacturer (ID)Kingston (7F98000000000000000000)
                           Size4096 MBytes
                           Max bandwidthPC3-12800 (800 MHz)
                           Part number9905469-157.A00LF
                           Serial number132D7952
                           Manufacturing dateWeek 12/Year 16
                           Number of banks8
                           Nominal Voltage1.35 Volts
                           EPPno
                           XMPno
                           AMPno
                      JEDEC timings tableCL-tRCD-tRP-tRAS-tRC @ frequency
                           JEDEC #15.0-5-5-14-19 @ 380 MHz
                           JEDEC #26.0-6-6-16-22 @ 457 MHz
                           JEDEC #37.0-7-7-19-26 @ 533 MHz
                           JEDEC #48.0-8-8-22-30 @ 609 MHz
                           JEDEC #59.0-9-9-24-33 @ 685 MHz
                           JEDEC #610.0-10-10-27-37 @ 761 MHz
                           JEDEC #711.0-11-11-28-39 @ 800 MHz
                      DIMM #2
                           SMBus address0x52
                           Memory typeDDR3L
                           Module formatSO-DIMM
                           Manufacturer (ID)Kingston (7F98000000000000000000)
                           Size4096 MBytes
                           Max bandwidthPC3-12800 (800 MHz)
                           Part number9905469-157.A00LF
                           Serial number112D5A78
                           Manufacturing dateWeek 12/Year 16
                           Number of banks8
                           Nominal Voltage1.35 Volts
                           EPPno
                           XMPno
                           AMPno
                      JEDEC timings tableCL-tRCD-tRP-tRAS-tRC @ frequency
                           JEDEC #15.0-5-5-14-19 @ 380 MHz
                           JEDEC #26.0-6-6-16-22 @ 457 MHz
                           JEDEC #37.0-7-7-19-26 @ 533 MHz
                           JEDEC #48.0-8-8-22-30 @ 609 MHz
                           JEDEC #59.0-9-9-24-33 @ 685 MHz
                           JEDEC #610.0-10-10-27-37 @ 761 MHz
                           JEDEC #711.0-11-11-28-39 @ 800 MHz
                      • 8. Re: NUC5i3MYHE
                        lw1948

                        Hello Alex,

                        From the data that you have sent I can see that you have very old Bios. First thing, you shall update this using Security Jumper method:BIOS Recovery Update Instructions for Intel® NUC  . The last Bios file MYi30044.bio you can download here:Download BIOS Update [MYBDWi30.86A]  . This file you shal store on USB memory stick, fully (rather than quick format) formatted to FAT32 

                        1. Disconnect the power adapter and remove the bottom cover from your NUC.
                        2. Remove the yellow security jumper (see Product Technical Spec https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC5i5MYBE_TechProdSpec.pdf  , para. 2.3, page 63: ) and close the bottom cover.
                        3. Insert the USB memory stick with the MYi30044.bio file.
                        4. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The bios recovery process will start and end automatically.

                           5. When bios recovery completed, switch the power OFF, remove the power adapter and the USB. Replace the Security Jumper.

                         

                        In addition to Bios recovery, you should update the Intel drivers for your NUC. The drivers you can find here: Downloads for Intel® NUC Kit NUC5i3MYHE . Update your drivers manually, after downloading from Intel site. Start with the Chipset driver, next with the Management Engine Driver and then all the other (sequence is not important).

                         

                        Leon