11 Replies Latest reply on May 10, 2018 5:37 PM by Jacky161

    GTA V: Online keeps crashing at random times

    Jacky161

      When I'm playing GTA Online (not sure if it happens in single player), the game likes to crash a lot at random times. I could go for 20 minutes till a crash, or 4 hours till a crash and it's gotten really annoying recently. I'll just be minding my own business, driving my car down the highway in the game and then it will just crash out of nowhere or even worse, it'll crash during a heist or heist setup. It brings up the same error every time. The error is "ERR_D3D_INIT". "Failed Initialization. Please reboot and restart the game. Try reinstalling the game if this persists." I've tried verifying the game files, installing Acer's Intel Drivers instead of the generic ones, and using windowed borderless. None of those fixed the problem. I have an i5-7200u with Intel HD Graphics 620, and 8GB of RAM.

        • 1. Re: GTA V: Online keeps crashing at random times
          Slippin

          Same problen on new driver....

          • 2. Re: GTA V: Online keeps crashing at random times
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello, everyone.

            Thank you very much for contacting the Intel® Communities Team.

            I understand you are having some unexpected crashes while playing GTA V and you are receiving an  "ERR_D3D_INIT". "Failed Initialization." error. I will be more than glad to assist you further.

            Let's try to install the latest Intel® HD graphics drivers using the following method:
             

            1. Go to Intel® Download Center and use the filter to choose the operating system you are using and download the .zip file of the graphics drivers for your system.
            2. Start Control Panel, click Hardware and Sound, and then click Device Manager.
            3. Expand "Display Adapter", right-click the Intel Graphics entry, and click Uninstall.
            4. On Confirm Device Removal dialog box, click Delete the driver software for this device option to delete the Intel HD Graphics driver then click OK to start the uninstall process.
            5. When the uninstall process is complete, disconnect your computer from the internet and make sure it will not auto connect when reboot. Restart your system.
            **Complete these first steps until you see the Microsoft® Basic Display Adapter in the Device Manager**
            6. Unzip the file to a designated location or folder.
            7. Open Device Manager
            8. Expand the Display adapters section.
            9. Right-click the Intel® graphics entry and select Update Driver Software. (Note: The graphics entry may be "Microsoft Basic Display Adapter")
            10. Click Browse my computer for driver software.
            11. Click Browse and select the directory where the driver files are found.
            12. Click Next. Drivers are now being installed.
            13. Reboot your computer when prompted.

            Additionally, you might want to complete these steps that Rockstar provides for this type of issue: https://support.rockstargames.com/hc/en-us/articles/205778987


            Antony S.
            • 3. Re: GTA V: Online keeps crashing at random times
              Ronald_Intel

              Hello Jacky161,

               

              I have been searching online and it appears that this could very well be an issue with the game itself, since this error shows with all type of video cards (i.e. Intel and 3rd party). For reference:

               

              From the previous links, most suggestions revolve around reinstalling the game and clearing the Steam cache files.

              As Anthony also mentioned, make sure to try the recommendations offered by the game developer.

               

              Best Regards,

              Ronald M.

              • 4. Re: GTA V: Online keeps crashing at random times
                Jacky161

                I've done a complete reinstall of Windows 10 and a full reinstall of the game and have followed your instructions on installing the latest graphics driver, and followed all the steps on the Rockstar Support website. None of that fixed the issue. The issue still persists and I'm still experiencing crashing with the exact same error.


                Edit: I've done a little more digging, and I've found that driver version "21.20.16.4494" that I downloaded from Acer's website still crashes, however it doesn't produce an error message. The game just freezes with music still playing and no error message appears.

                 

                Edit 2: I've done some more testing on the latest driver and I've noticed some streaking going down the screen when using DirectX 11, and 10.1. This issue does not occur on DirectX 10. This issue also does not occur on the older drivers provided by Acer. You can see it very clearly in this picture going down the center of the screen. It's easiest to see in cutscenes in Story Mode.

                IMG_2245.JPG

                • 6. Re: GTA V: Online keeps crashing at random times
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello, Jacky161.

                  I would like to recreate this issue you are facing at our labs, for me to achieve so please attach to your next post the information requested in the following link: https://communities.intel.com/thread/77761


                  Antony S.

                  • 7. Re: GTA V: Online keeps crashing at random times
                    Jacky161

                    Category

                    Questions

                    Answers (N/A if not applicable)

                    Description

                    Provide a detailed description of the issue

                    The game freezes and crashes at random times during gameplay. Sometimes there is no error message that appears. Other times, the error message "ERR_D3D_INIT" "Failed Initialization. Please reboot and restart the game. Try reinstalling the game if this persists." appears.

                     

                    This issue only seems to affect Online. It doesn't seem to occur in single player as I played for 5 hours straight in single player and it didn't crash.

                    Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                    Always (100%):

                    Often (51-99%):

                    Sporadic (20-50%):

                    Very Sporadic (<20%): X

                    Hardware (HW)

                    Brand and Model of the system.

                    Acer Aspire E5-575-5476

                    Hybrid or switchable graphics system?
                    ie Does it have AMD or NV graphics too?

                    N/A

                    Make and model of any Displays that are used to see the issue (see note2 below).
                    LFP
                    = Local Flat Panel (Laptop panel)
                    EFP = External Flat Panel (Monitor you plug in)

                    LFP

                    How much memory [RAM] in the system (see note2 below).

                    8GB DDR4 @ 2133MHz

                    Provide any other hardware needed to replicate the issue.
                    ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                    A Mouse

                    Ethernet Cable for Internet

                    Hardware Stepping (see note1 below).

                    Attached Below

                    Software (SW)

                    Operating System version (see note2 below).

                    Microsoft Windows 10 Pro

                    (10.0.16299 Build 16299)

                    VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                    9.0.1066

                    Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                    23.20.16.4944

                    SW or Apps version used to replicate the issue.

                    Latest Version of Grand Theft Auto V from Rockstar Warehouse (Non Steam Version)

                    Configurations

                    Single display, clone, or extended (see note2 below).

                    Single Display (Laptop Screen Only)

                    Display resolution & refresh rate setting of each display (see note2 below).

                    1366x768 @ 60Hz

                    AC or DC mode, i.e. is power cable plugged in or not?

                    AC Plugged In

                    How to repro

                    Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                    A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                    1. Launch GTA 5
                    2. Click on "Online" when the menu loads up to go into GTA Online
                    3. Play around for a bit. It doesn't seem to matter what you're doing when it crashes.
                    4. It'll crash whenever it feels like crashing....
                    • 8. Re: GTA V: Online keeps crashing at random times
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thank you very much for the information provided, Jacky161.

                      I will recreate this issue, once I have an update I will let you know.


                      Antony S.

                      • 9. Re: GTA V: Online keeps crashing at random times
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                         Hello, Jacky161.

                        We have been trying to recreate your issue nonetheless, the error does not occur while playing GTA V Online on our side. I would like to mention that we are using the Steam* version, we could not test it with the Rockstar* one. At this point, since we received no errors using the Steam* game and you stated that the one you are using is the developers one, please get in touch with Rockstar* Support to report this issue.
                        Additionally, there is a new version of drivers you can install (4984). Please find the download link below:
                        https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=96551


                        Antony S.

                        • 10. Re: GTA V: Online keeps crashing at random times
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                           Hello, Jacky161.

                          I would like to double check if you could install the latest version of the Graphics drivers and the results.


                          Antony S.

                          • 11. Re: GTA V: Online keeps crashing at random times
                            Jacky161

                            It seems like clean installing the latest April 2018 update of Windows 10 and using the “15.65.5.4982” driver seems to have fixed it for now. I have not tested on the latest ”24.20.100.6025” version yet.

                             

                            Edit: After a few more hours of play time, the issue seems to have disappeared.