10 Replies Latest reply on Mar 20, 2018 10:53 AM by DrMaxP

    No Performance Option in Control Panel (under 3D)

    DrMaxP

      I have a number of HP Mini (mini PC systems) that I use to control Microsoft Kinect V2 cameras. All of these PCs use integrated graphics and run Windows 10. I am attempting to hit 30 fps for all systems in the Kinect Configuration Verifier. The weird thing is that the slower Pentium systems (e.g. 2957U with integrated graphics) are significantly outperforming the Core i3-6100T system (Intel 530 graphics). I'm trying to work out why.

       

      Under the 3D settings section of the Intel Graphics control panel, I see an option to optimise for performance for the pentium systems. I don't see this option in the control panel on the Core i3 system. Has it been removed? Is there an equivalent?

       

      Any other thoughts as to why the i3-6100T might be performing much slower than the 2957U systems when using the Kinect?

       

      The RAW benchmarks are quite different:

       

      http://cpu.userbenchmark.com/Compare/Intel-Core-i3-6100T-vs-Intel-Celeron-2957U/m40317vsm12071

       

      NB the system have the same RAM.

        • 1. Re: No Performance Option in Control Panel (under 3D)
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DrMaxP

          Thank you for joining the Intel Community Support.

          I would like to get additional information about the systems you are using to provide a detailed answer. Please provide the following information:

          1. Please download the  Intel® System Support Utility for Windows. Scan your systems, save the file in your computer and upload it. You can download the utility here.  
          2. Also, please describe how your systems are connected to the Microsoft Kinect V2 cameras.

          I look forward to hearing from you.

          Wanner G.

          • 2. Re: No Performance Option in Control Panel (under 3D)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello DrMaxP,

            I am following up on your inquiry. It would be great to have basic system information to provide a detailed answer. 

            I look forward to hearing from you. 

            Wanner G.

            • 3. Re: No Performance Option in Control Panel (under 3D)
              DrMaxP

              I will get back to you. The PC is in the attic/loft so is not straightforward to access.

              • 4. Re: No Performance Option in Control Panel (under 3D)
                DrMaxP

                Ok, here's the scan report. I can't see anything sensitive here, so I am appending it....

                 

                # SSU Scan Information

                Scan Info:

                Version:"2.5.0.12"

                Date:"03/07/2018"

                Time:"00:00:14.9799847"

                 

                 

                # Scanned Hardware

                Computer:

                          BaseBoard Manufacturer:"HP"

                          BIOS Mode:"UEFI"

                          BIOS Version/Date:"HP N22 Ver. 02.20 , 05/06/2017 12:00 AM"

                          CD or DVD:"Not Available"

                          Embedded Controller Version:"5.54"

                          Platform Role:"Desktop"

                          Processor:"Intel(R) Core(TM) i3-6300T CPU @ 3.30GHz , GenuineIntel"

                          Secure Boot State:"On"

                          SMBIOS Version:"2.7"

                          Sound Card:"Realtek High Definition Audio"

                          Sound Card:"Intel(R) Display Audio"

                          System Manufacturer:"HP"

                          System Model:"HP ProDesk 600 G2 DM"

                          System SKU:"1ND26ES#ABU"

                          System Type:"x64-based PC"

                          - "Display"

                               Intel ® Graphics Driver Version:"1.7.25.0"

                               - "Intel(R) HD Graphics 530"

                                    Adapter Compatibility:"Intel Corporation"

                                    Adapter DAC Type:"Internal"

                                    Adapter RAM:"1.00 GB"

                                    Availability:"Running or Full Power"

                                    Bits Per Pixel:"32"

                                    - "Caption":"Intel(R) HD Graphics 530"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530"

                                    CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\k120507.inf_amd64_86f83182248e6e51\igxpco64.dll, CoDeviceInstall"

                                    Color Table Entries:"4294967296"

                                    Dedicated Video Memory:"Not Available"

                                    Driver:"igdkmd64.sys"

                                    Driver Date:"11/18/2016 12:00 AM"

                                    Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\k120507.inf_amd64_86f83182248e6e51\igdkmd64.sys"

                                    Driver Provider:"Intel Corporation"

                                    Driver Version:"21.20.16.4551"

                                    INF:"oem5.inf"

                                    INF Section:"iSKLD_w10_DS"

                                    Install Date:"Not Available"

                                    Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"Not Available"

                                    Location:"PCI bus 0, device 2, function 0"

                                    Manufacturer:"Intel Corporation"

                                    Microsoft DirectX* Version:"DirectX 12"

                                    Monochrome:"No"

                                    Number of Colors:"4294967296"

                                    Number of Video Pages:"Not Available"

                                    PNP Device ID:"PCI\VEN_8086&DEV_1912&SUBSYS_8169103C&REV_06\3&11583659&0&10"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"Not Available"

                                    Refresh Rate - Current:"59 Hz"

                                    Refresh Rate - Maximum:"75 Hz"

                                    Refresh Rate - Minimum:"50 Hz"

                                    Resolution:"1920 X 1080"

                                    Scan Mode:"Noninterlaced"

                                    Service Name:"igfx"

                                    Status:"OK"

                                    Video Architecture:"VGA"

                                    Video Memory:"Unknown"

                                    Video Processor:"Intel(R) HD Graphics Family"

                          - "Memory"

                               Physical Memory (Available):"0.55 GB"

                               Physical Memory (Installed):"4 GB"

                               Physical Memory (Total):"3.41 GB"

                               - "ChannelB"

                                    Capacity:"4 GB"

                                    Channel:"DIMM1"

                                    Configured Clock Speed:"2133 MHz"

                                    Configured Voltage:"Not Available"

                                    Data Width:"64 bits"

                                    Form Factor:"SODIMM"

                                    Interleave Position:"Noninterleaved"

                                    Manufacturer:"Hynix/Hyundai"

                                    Maximum Voltage:"Not Available"

                                    Memory Type:"Unknown"

                                    Minimum Voltage:"Not Available"

                                    Part Number:"HMA851S6AFR6N-UH"

                                    Serial Number:"2A297475"

                                    Status:"Not Available"

                                    Type:"Not Available"

                          - "Motherboard"

                               Availability:"Running or Full Power"

                               BIOS:"N22 Ver. 02.20, HPQOEM - 0"

                               Caption:"Motherboard"

                               - "Chipset":"Intel(R) 100 Series/C230 Series"

                                    Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series%2fC230+Series"

                               Date:"06/05/2017 01:00 AM"

                               Install Date:"Not Available"

                               Last Error Code:"Not Available"

                               Last Error Code Description:"Not Available"

                               Manufacturer:"HP"

                               Model:"Not Available"

                               Part Number:"Not Available"

                               PNP Device ID:"Not Available"

                               Power Management Capabilities:"Not Available"

                               Power Management Supported:"Not Available"

                               Product:"8169"

                               Serial Number:"PFGYF0K0Z854WT"

                               Status:"OK"

                               Version:"KBC Version 05.36"

                          - "Networking"

                               Intel ® Network Connections Install Options:"Not Available"

                               Intel ® Network Connections Version:"Not Available"

                               Intel ® PROSet/Wireless Software Version:"Not Available"

                               - "Intel(R) Ethernet Connection (2) I219-LM"

                                    Availability:"Running or Full Power"

                                    - "Caption":"Intel(R) Ethernet Connection (2) I219-LM"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+LM"

                                    CoInstallers:"Not Available"

                                    Default IP Gateway:"Not Available"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"Not Available"

                                    DHCP Lease Obtained:"Not Available"

                                    DHCP Server:"Not Available"

                                    Driver:"e1i63x64.sys"

                                    Driver Date:"05/04/2016 12:00 AM"

                                    Driver Path:"C:\WINDOWS\system32\drivers\e1i63x64.sys"

                                    Driver Provider:"Microsoft"

                                    Driver Version:"12.15.22.6"

                                    ETrackID:"Not Available"

                                    Index:"0001"

                                    INF:"net1ic64.inf"

                                    INF Section:"E15B7.6.2.1"

                                    Install Date:"Not Available"

                                    Installed:"Yes"

                                    IP Address:"Not Available"

                                    IP Subnet:"Not Available"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"03/07/2018 05:15 PM"

                                    Location:"PCI bus 0, device 31, function 6"

                                    MAC Address:"18:60:24:DB:E3:53"

                                    Manufacturer:"Intel Corporation"

                                    Media Type:

                                    Net Connection ID:"Ethernet"

                                    NetCfgInstanceId:"{64718DB7-4503-40FA-A8BA-6089014FE4DC}"

                                    Number of VLANs:"0"

                                    NVM Version:"Not Available"

                                    Part Number:"FFFFFF-0FF"

                                    PNP Device ID:"PCI\VEN_8086&DEV_15B7&SUBSYS_8169103C&REV_31\3&11583659&0&FE"

                                    Port:"Not Available"

                                    Power Management (Low Power):"Active: Yes, Enable: Yes"

                                    Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                    Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Product Type:"Intel(R) Ethernet Connection (2) I219-LM"

                                    Service Name:"e1iexpress"

                                    Status:"Enabled"

                                    Team Name:"Not in a team"

                                    Temperature:

                                    Type:"Ethernet 802.3"

                                    - "Service Bindings"

                                         Client for Microsoft Networks:

                                         File and Printer Sharing for Microsoft Networks:

                                         Internet Protocol Version 4 (TCP/IPv4):

                                         Internet Protocol Version 6 (TCP/IPv6):

                                         Link-Layer Topology Discovery Mapper I/O Driver:

                                         Link-Layer Topology Discovery Responder:

                                         Microsoft LLDP Protocol Driver:

                                         QoS Packet Scheduler:

                                    - "Settings"

                                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                         *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                         *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                         *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                         *PMARPOffload:ARP Offload:"Enabled (1)"

                                         *PMNSOffload:NS Offload:"Enabled (1)"

                                         *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"

                                         *ReceiveBuffers:Receive Buffers:"256 (256)"

                                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                         *TransmitBuffers:Transmit Buffers:"512 (512)"

                                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                         AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                         ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                         LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                         MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                         WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                               - "Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter"

                                    Access Point:"48:8d:36:eb:6e:8c"

                                    Authentication:"WPA2-Personal"

                                    Availability:"Running or Full Power"

                                    Caption:"Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter"

                                    Channel:"11"

                                    Cipher:"CCMP"

                                    CoInstallers:"Not Available"

                                    Connection Mode:"Profile"

                                    Default IP Gateway:"192.168.0.1;fe80::7250:afff:fe36:797c"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"03/08/2018 05:20 PM"

                                    DHCP Lease Obtained:"03/07/2018 05:20 PM"

                                    DHCP Server:"192.168.0.1"

                                    Driver:"rtwlanu.sys"

                                    Driver Date:"01/04/2016 12:00 AM"

                                    Driver Path:"C:\WINDOWS\system32\drivers\rtwlanu.sys"

                                    Driver Provider:"Realtek Semiconductor Corp."

                                    Driver Version:"1030.6.1201.2015"

                                    Index:"0011"

                                    INF:"netrtwlanu.inf"

                                    INF Section:"RTL8188eu.ndi.NT"

                                    Install Date:"Not Available"

                                    Installed:"Yes"

                                    IP Address:"192.168.0.23;fe80::b153:9be5:8a49:f159;fdf0:836e:81a3:0:696c:138b:50fa:9527;2a02:c7d:8c0:f900:696c:138b:50fa:9527;fdf0:836e:81a3:0:b153:9be5:8a49:f159;2a02:c7d:8c0:f900:b153:9be5:8a49:f159"

                                    IP Subnet:"255.255.255.0;64;128;128;64;64"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"03/07/2018 05:15 PM"

                                    Location:"Port_#0003.Hub_#0001"

                                    MAC Address:"84:16:F9:0E:62:E5"

                                    Manufacturer:"Realtek Semiconductor Corp."

                                    Media Type:

                                    Net Connection ID:"Wi-Fi"

                                    NetCfgInstanceId:"{B7E5F56E-ADEC-4B70-AF22-430AD13A92C8}"

                                    Network Name:"BTWholeHome-N7F"

                                    Network Type:"Infrastructure"

                                    Number of VLANs:"0"

                                    PNP Device ID:"USB\VID_0BDA&PID_8179\00E04C0001"

                                    Port:"Not Available"

                                    Power Management (Low Power):"Active: Yes, Enable: Yes"

                                    Power Management (Wake On LAN):"Active: Yes, Enable: No"

                                    Power Management (Wake on Magic Packet):"Not Available"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Product Type:"Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter"

                                    Profile:"BTWholeHome-N7F"

                                    Radio Type:"802.11n"

                                    Receive Rate:"72 Mbps"

                                    Service Name:"RtlWlanu"

                                    Signal Strength:"86%"

                                    State:"connected"

                                    Status:"Enabled"

                                    Team Name:"Not in a team"

                                    Temperature:

                                    Transmit Rate:"72 Mbps"

                                    Type:"Ethernet 802.3"

                                    - "Service Bindings"

                                         Client for Microsoft Networks:

                                         File and Printer Sharing for Microsoft Networks:

                                         Internet Protocol Version 4 (TCP/IPv4):

                                         Internet Protocol Version 6 (TCP/IPv6):

                                         Link-Layer Topology Discovery Mapper I/O Driver:

                                         Link-Layer Topology Discovery Responder:

                                         Microsoft LLDP Protocol Driver:

                                         QoS Packet Scheduler:

                                    - "Settings"

                                         BWSetting:Bandwidth:"20_40MHz (1)"

                                         EnableAdaptivity:EnableAdaptivity:"Auto (2)"

                                         HLDiffForAdaptivity:HLDiffForAdaptivity:"7 (7)"

                                         L2HForAdaptivity:L2HForAdaptivity:"F5 (245)"

                                         QoS:QoS Support:"Support QoS (1)"

                                         WiFiConfg:WiFi Config:"Performance (0)"

                                         WirelessMode:Wireless Mode:"IEEE 802.11b/g/n (8)"

                          - "Operating System"

                               .Net Framework Version:"2.0,3.0,3.5,4.0,4.6"

                               Boot Device:"\Device\HarddiskVolume2"

                               Internet Browser:"Internet Explorer,11.0"

                               Locale:"United Kingdom"

                               OS Manufacturer:"Microsoft Corporation"

                               OS Name:"Microsoft Windows 10 Enterprise"

                               Other OS Description:"Not Available"

                               Page File:"C:\pagefile.sys"

                               Page File Space:"1.39 GB"

                               Physical Memory (Available):"0.67 GB"

                               Physical Memory (Installed):"4 GB"

                               Physical Memory (Total):"3.41 GB"

                               System Directory:"C:\WINDOWS\system32"

                               Version:"10.0.14393 Build 14393"

                               Virtual Memory (Available):"1.22 GB"

                               Virtual Memory (Total):"5.29 GB"

                               Windows Directory:"C:\WINDOWS"

                               - "Installed Updates"

                                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB4023834:"Update [12/10/2017]"

                                    KB4035631:"Update [12/10/2017]"

                          - "Processor"

                               - "Intel(R) Core(TM) i3-6300T CPU @ 3.30GHz"

                                    Architecture:"x64"

                                    ATPO:"Not Available"

                                    Availability:"Running or Full Power"

                                    Caption:"Intel64 Family 6 Model 94 Stepping 3"

                                    - "Chipset Name":"Intel(R) Core(TM) i3-6300T CPU @ 3.30GHz"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+6300T+CPU+"

                                    CPU Speed:"3.31 GHz"

                                    Current Voltage:"1.6 volts"

                                    Driver:"Not Available"

                                    Driver Date:"04/21/2009 12:00 AM"

                                    Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                    Driver Provider:"Microsoft"

                                    Driver Version:"10.0.14393.0"

                                    Ext. Family:"Not Available"

                                    Family:"Not Available"

                                    FPO:"Not Available"

                                    INF:"cpu.inf"

                                    INF Section:"IntelPPM_Inst.NT"

                                    Install Date:"Not Available"

                                    Last Error Code:"Not Available"

                                    Level 1 Cache:"2 x 64 KB"

                                    Level 2 Cache:"2 x 512 KB"

                                    Level 3 Cache:"4 MB"

                                    Load:"27%"

                                    Manufacturer:"GenuineIntel"

                                    Model:"94"

                                    Name:"Intel(R) Core(TM) i3-6300T CPU @ 3.30GHz"

                                    Number of Cores:"2"

                                    Number of Cores Enabled:"2"

                                    Number of Logical Processors:"4"

                                    Part Number:"To Be Filled By O.E.M."

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Processor ID:"BFEBFBFF000506E3"

                                    Revision:"24067"

                                    Serial Number:"To Be Filled By O.E.M."

                                    Service Name:"intelppm"

                                    Status:"OK"

                                    Stepping:"3"

                                    Version:"Not Available"

                          - "Storage"

                               - "SAMSUNG MZ7LN128HCHP-000H1"

                                    Capablities:"Random Access, Supports Writing, SMART Notification"

                                    Caption:"SAMSUNG MZ7LN128HCHP-000H1"

                                    Cylinder - Total:"15566"

                                    Description:"Disk drive"

                                    Driver:"Not Available"

                                    Driver Date:"06/21/2006 12:00 AM"

                                    Driver Version:"10.0.14393.0"

                                    Error Code:"Device is working properly"

                                    Firmware Revision:"EMT02H0Q"

                                    Heads - Total:"255"

                                    Index:"0"

                                    INF:"disk.inf"

                                    Install Date:"Not Available"

                                    Interface Type:"IDE"

                                    Manufacturer:"(Standard disk drives)"

                                    Model:"SAMSUNG MZ7LN128HCHP-000H1"

                                    Name:"\\.\PHYSICALDRIVE0"

                                    Partitions:"3"

                                    Physical Sector Size:"512"

                                    PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_MZ7LN128HCHP-000\4&17FBFC4A&0&000000"

                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                    Sectors - Per Track:"63"

                                    Sectors - Total:"250067790"

                                    Serial Number:"S1ZRNX0J403145"

                                    Size:"119.24 GB"

                                    Size – Available:"100.37 GB"

                                    SMART Attributes:"Self-Test: 18 minutes, OK, Short Self-Test: 2 minutes, OK"

                                    Status:"OK"

                                    Tracks - Per Cylinder:"255"

                                    Tracks - Total:"3969330"

                                    - "C:"

                                         Availability:"Not Available"

                                         Caption:"C:"

                                         Compression Method:"Not Compressed"

                                         Description:"Local Fixed Disk"

                                         File System:"NTFS"

                                         Name:"OSDisk"

                                         Serial Number:"C0120D18"

                                         Size:"118.32 GB"

                                         Size – Available:"100.89 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                                    - "SMART"

                                         0x01  Raw Read Error Rate:0:"2"

                                         0x05  Reallocated Sector Count:0:"10"

                                         0x09  Power-On Hours:502:"1"

                                         0x0B  Calibration Retry Count:25:"1"

                                         0x0C  Power Cycle Count:64:"1"

                                         0xAA  Available Reserved Space:376:"10"

                                         0xAB  Program Fail Count:0:"10"

                                         0xAC  Erase Fail Count:0:"10"

                                         0xAD  Wear Leveling Count:5:"5"

                                         0xAE  Power-off Retract Count:25:"1"

                                         0xB7  SATA Downshift Count:0:"1"

                                         0xB8  End-to-End Error Detection Count:0:"97"

                                         0xBB  Uncorrectable Error Count:0:"0"

                                         0xBC  Reported Command Timeouts:21:"0"

                                         0xBE  Temperature - Current:24° C:"0"

                                         0xBE  Temperature - Highest:Not Available:"0"

                                         0xBE  Temperature - Lowest:Not Available:"40"

                                         0xC4  Reallocation Count:0:"1"

                                         0xC6  Uncorrectable Sector Count:0:"1"

                                         0xC7  CRC Error Count:0:"1"

                ...#SSU#...

                • 5. Re: No Performance Option in Control Panel (under 3D)
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello DrMaxP, 

                  Thank you for your response. Please describe how your systems are connected to the Microsoft Kinect V2 cameras.

                  I look forward to hearing from you.

                  Wanner G.

                  • 6. Re: No Performance Option in Control Panel (under 3D)
                    DrMaxP

                    All systems including this one are connected by the USB 3.0 ports to the kinect sensors (either front or rear). This model does have a USB C port, but I don't use it.

                    • 7. Re: No Performance Option in Control Panel (under 3D)
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello DrMaxP, 

                      According to the scan attached, you are using the Driver Version:"21.20.16.4551". Please update the Intel Graphics Driver and test the performance of your system. You can find the link here.

                      I look forward to hearing from you. 

                      Wanner G.



                       

                      • 8. Re: No Performance Option in Control Panel (under 3D)
                        DrMaxP

                        Unfortunately, my system will not allow me to install the latest driver. It says it's not validated for the PC system (by the vendor). Perhaps this is a hang over from it being an Enterprise OS (I bought it second hand from eBay).

                         

                        If I use the Intel utility to scan the system, it says my drivers are all up to date, including the graphics / video driver.

                         

                        Can I force the install?

                         

                        Max

                        • 9. Re: No Performance Option in Control Panel (under 3D)
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello DrMaxP,

                          1. Try installing the Intel Graphics Driver manually. Download the ".zip" file and follow the steps below.

                          1 - Unzip the file to a designated location or folder. 
                          2 - Right-click Windows Start icon and open Device Manager.
                          3 - Click Yes when prompted for permission from User Account Control. 
                          4 - Expand the Display adapters section. 
                          5 - Right-click the Intel® graphics entry and select Update Driver Software. 
                          6 - Click "Browse my computer for driver software".
                          7 - Click "Let me pick from a list of device drivers on my computer".
                          8 - Click "Have Disk". 
                          9 - Click "Browse". 
                          10 - Access the designated location or folder, and access a folder called "Graphics". 
                          11 - Select the file called "igdlh64" or "igdlh". 
                          12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 
                          13 - Reboot your computer

                          2. Regarding the performance of the processors, please install the Intel® Processor Diagnostic Tool and attach the scan to the thread.
                          -Intel® Processor Diagnostic Tool.

                          3.Please attach pictures of the 3D settings of the Intel HD Graphics Control Panel.

                          Wanner G.

                          1 of 1 people found this helpful
                          • 10. Re: No Performance Option in Control Panel (under 3D)
                            DrMaxP

                            Thanks Wanner, I think this has done the trick.