7 Replies Latest reply on Mar 5, 2018 1:10 PM by Intel Corporation

    S3700 SSD SATA2 mode instead of SATA3

    fptas1979

      Hello!

      I have several Intel SSD DC 3700 Series drives.

      100GB, 200GB and 400GB and all have firmware 5DV12270.

      100GB and 400GB drives work fine but the 200GB SSD works only in SATA2 mode with the same ports (SATA3) and cables (SATA3) with which the 100GB and 400GB drives work as SATA3 mode.

      What could be the problem?

        • 1. Re: S3700 SSD SATA2 mode instead of SATA3
          fptas1979

          Here is output of isdct:

           

           

           

          - Intel SSD DC S3700 Series -

           

          AccessibleMaxAddressSupported : False

          AggregationThreshold : Device does not support this command set.

          AggregationTime : Device does not support this command set.

          ArbitrationBurst : Device does not support this command set.

          BusType : 11

          CoalescingDisable : Device does not support this command set.

          ControllerCompatibleIDs : PCI\\VEN_8086&DEV_1E02&REV_04PCI\\VEN_8086&DEV_1E02PCI\\VEN_8086&CC_010601PCI\\VEN_8086&CC_0106PCI\\VEN_8086PCI\\CC_010601PCI\\CC_0106

          ControllerDescription : @oem23.inf,%pci\\ven_8086&dev_1e02&cc_0106.devicedesc%;Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller

          ControllerID : PCI\\VEN_8086&DEV_1E02&SUBSYS_84CA1043&REV_04\\3&11583659&0&FA

          ControllerIDEMode : False

          ControllerManufacturer : @oem23.inf,%intel%;Intel Corporation

          ControllerService : iaStorA

          DIPMEnabled : False

          DIPMSupported : False

          DevicePath : \\\\.\\PHYSICALDRIVE0

          DeviceStatus : Healthy

          DigitalFenceSupported : False

          DownloadMicrocodePossible : True

          DriverDescription : Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller

          DriverMajorVersion : 12

          DriverManufacturer : Intel Corporation

          DriverMinorVersion : 8

          DriverVersion : 12.8.0.1016

          DynamicMMIOEnabled : The selected drive does not support this feature.

          EnduranceAnalyzer : 3635.46 years

          ErrorString :

          Firmware : 5DV12270

          FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

          HDD : False

          HighPriorityWeightArbitration : Device does not support this command set.

          IOCompletionQueuesRequested : Device does not support this command set.

          IOSubmissionQueuesRequested : Device does not support this command set.

          Index : 0

          Intel : True

          IntelGen3SATA : True

          IntelNVMe : False

          InterruptVector : Device does not support this command set.

          IsDualPort : False

          LatencyTrackingEnabled : The selected drive does not support this feature.

          LowPriorityWeightArbitration : Device does not support this command set.

          Lun : 0

          MaximumLBA : 390721967

          MediumPriorityWeightArbitration : Device does not support this command set.

          ModelNumber : INTEL SSDSC2BA200G3

          NVMePowerState : Device does not support this command set.

          NativeMaxLBA : 390721967

          OEM : Generic

          OpalState : Unsupported

          PLITestTimeInterval : 10080 minutes

          PNPString : SCSI\\DISK&VEN_INTEL&PROD_SSDSC2BA200G3\\4&15828421&0&000000

          PathID : 0

          PhySpeed : 6.0 Gbps

          PhysicalSectorSize : 4096 bytes

          PhysicalSize : 200049647616

          PortNumber : 0

          PowerGovernorAveragePower : 8500 milliwatts

          PowerGovernorBurstPower : 9500 milliwatts

          PowerGovernorMode : 0 Unconstrained. Limited by maximum budget

          Product : Taylorsville

          ProductFamily : Intel SSD DC S3700 Series

          ProductProtocol : ATA

          ReadErrorRecoveryTimer : 0

          RemoteSecureEraseSupported : False

          SCSIPortNumber : 0

          SMARTEnabled : True

          SMARTHealthCriticalWarningsConfiguration : Device does not support this command set.

          SMARTSelfTestSupported : True

          SMBusAddress : Device does not support this command set.

          SMI : False

          SSCEnabled : False

          SanitizeBlockEraseSupported : True

          SanitizeCryptoScrambleSupported : True

          SanitizeSupported : True

          SataGen1 : True

          SataGen2 : True

          SataGen3 : True

          SataNegotiatedSpeed : 3.0 Gbs

          SectorSize : 512

          SecurityEnabled : False

          SecurityFrozen : True

          SecurityLocked : False

          SecuritySupported : True

          TCGSupported : False

          TargetID : 0

          TempThreshold : Device does not support this command set.

          TemperatureLoggingInterval : 1 minute(s)

          TimeLimitedErrorRecovery : Device does not support this command set.

          TrimSize : 6

          TrimSupported : True

          VolatileWriteCacheEnabled : Device does not support this command set.

          WWID : 2778522436000306637

          WriteAtomicityDisableNormal : Device does not support this command set.

          WriteCacheEnabled : True

          WriteCacheReorderingStateEnabled : True

          WriteCacheState : 1

          WriteCacheSupported : True

          WriteErrorRecoveryTimer : 0

          eDriveSupported : False

          • 2. Re: S3700 SSD SATA2 mode instead of SATA3
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi fptas1979,

            That’s a weird behavior as your other drives are working correctly under the same conditions according to your description.

            In some cases, issues related to SATA modes may be related to the BIOS and chipset used. Although this may not be the root cause here, I still recommend you to check that the BIOS and chipset are updated.

            On the other hand, have you tried to use those drives in another system just to see if the same behavior happens?

            Additionally, could you please share the Intel® SSD DCT output for the other drives and the SMART details of all drives too?

            Please confirm also if you are using the drives as storage or bootable units.

            I’ll be waiting for your response.

            Have a nice day.

            Regards,
            Diego V.

            • 3. Re: S3700 SSD SATA2 mode instead of SATA3
              fptas1979

              Hello!

              Thanks for the answer!

              Today I tried my drives on another test desktop motherboard Asus H110M. It has 4 SATA3 ports.

              The OS was installed on the WD 1 TB HDD.

              All SSD drives were used as a storage.

              I connected my Intel DC S3700 drives (100, 200 and 400 GB models). 200GB model worked in SATA2 mode.

              The output of isdct is in the file 1.txt.

              Then I disconnected the cables from 200 and 400 GB drives (but not from the motherboard) and exchanged the cables. The result was the same (file 2.txt)

              Then I disconnected the cables from the 200 and 100GB models and exchanged them.

              Again 200GB worked in the mode SATA2 (3.txt)

              Smart details is in the file 1smart.txt

              I do not know what else to do.

              I also think that before updating the firmware from 5DV10270 to 5DV12270 the drive worked in SATA3 mode, but I did not have any screenshots, logs or anything similar to confirm this.

              Is it possible to downgrade the firmware from 5DV12270 to 5DV10270?

              How?

              • 4. Re: S3700 SSD SATA2 mode instead of SATA3
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you for the information and detailed description.

                Please let me investigate about this issue because I’m not sure why it’s happening. However, it’s interesting that it worked fine on the previous firmware version.

                I haven’t seen any reports about this issue after updating the firmware to the latest one.  I’ll investigate on this as well. Unfortunately, it’s not possible to downgrade the firmware.

                I’ll post here my findings as soon as possible.

                Have a nice day.

                Regards,
                Diego V.

                • 5. Re: S3700 SSD SATA2 mode instead of SATA3
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi fptas1979,

                  I’ve been trying to reproduce the behavior you are describing but I’m not able to get the same result.

                  I’ve sent you a private message with additional instructions about how to proceed from this point. Please check it in your inbox.

                  Have a nice day.

                  Regards,
                  Diego V.

                  • 6. Re: S3700 SSD SATA2 mode instead of SATA3
                    fptas1979

                    Hello!

                     

                    After many tests with different motherboards, drivers, cables and so on I was very frustrated.

                    Then I came up with the idea to change or reinstall the drive parameters in isdct with hope that after that the drive will work as it should.

                     

                    Setting PhyConfig = 0, 2, 1 gave nothing.

                     

                    Then I decided to change PhySpeed.

                    Description:

                    PhySpeed- Changes the devices maximum allowed PHY Speed it is allowed to negotiate. Valid values are:

                    - 1.5: SATA Gen 1 speed of 1.5 Gbs

                    - 3: SATA Gen 2 speed of 3 Gbs

                    - 6: SATA Gen 3 speed of 6 Gbs

                     

                    Previously for my drive I got:

                    PhySpeed: 6.0 Gbps

                    ...

                    SataNegotiatedSpeed: 3.0 Gbs

                    And I thought that my drive was set to PhySpeed=6, but it only works at 3 Gbs.

                     

                    I ran the "isdct set -intelssd PhySpeed = 1.5" and rebooted the computer.

                    The "isdct show" showed me this:

                     

                    PhySpeed: 6.0 Gbps

                    ...

                    SataNegotiatedSpeed: 1.5 Gbs

                     

                    Then my heart pounded, because I realized what it could mean.

                     

                    I ran the "isdct set -intelssd PhySpeed = 6" and rebooted the computer.

                    The "isdct show" showed me this:

                    PhySpeed: 6.0 Gbps

                    ...

                    SataNegotiatedSpeed: 6.0 Gbs

                    Other test programs also showed that the drive is running in SATA3 mode and the transfer rate was consistent with this!

                     

                    So, I realized that the value of PhySpeed in the output of the "isdct show" most likely shows the constant value of the fastest protocol revision, on which the drive can work (SATA1, SATA2, SATA3), not the current set value of this parameter.

                    • 7. Re: S3700 SSD SATA2 mode instead of SATA3
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi fptas1979,

                      It’s great that all SSDs are working fine.

                      Thanks for sharing.

                      Regards,
                      Diego V.