9 Replies Latest reply on Mar 22, 2018 2:59 PM by Dime

    HOTS crash

    Slippin

      Hi,

      I have problem with new driver (15.65.4.4944) for UHD 630 - Heroes of ther Storm game crashing after 20-30 sec.  On old driver (15.60.2.4901 ) it's ok,

      Thanks.

        • 1. Re: HOTS crash
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Slippin,
          Thank you so much for contacting us regarding the issue that you are experiencing with our newest drivers (15.65.4.4944) when you are playing Heroes of the Storm, it will be more than a pleasure to assist you. In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          To attach a file, you must click •Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
          I hope to hear from you soon,

          Best Regards,

          Diego S
           

          • 2. Re: HOTS crash
            Slippin

            Ok, done.

            • 3. Re: HOTS crash
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Slippin,

              Thank you for your response and the information attached.
              We are currently trying to replicate your issue and asking for technical details from the developing team of Heroes of the Storm.
              I will reach you out as soon as we have the results.
              I appreciate your patience in advance.
              Best Regards,

              Diego S.

              • 4. Re: HOTS crash
                Dime

                I've just bought a new I7 8700k with ASRock Z370 Extreme4 and I am experiencing the same issues.

                 

                I was able to get Heroes working one game, and only having crashes since then. I've try'd 1440p low settings and 1080p, with second monitor enabled and single monitor only.

                 

                I was seeing better results with my I5 4750S before...

                 

                Should I add my results here too?

                • 5. Re: HOTS crash
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Dime,

                  Thank you for your response, we are currently in the middle of an investigation performed along with the HOTS support team and we will post here the results as soon as we can verify what is the best way to get this issue fixed.
                  On the meantime I would like to gather more information about the issue you are reporting. Please fill out the form that is in the following link and post it on this forum thread https://communities.intel.com/thread/77761

                  Please also attach the Intel SSU (System Support Utility) and DxDiag reports.

                  I hope to hear from you soon,
                  Best Regards,

                  Diego S.
                   

                  • 6. Re: HOTS crash
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Slippin and Dime,

                    Thank you for your patience regarding the issue that you have been experiencing with our latest drivers (15.65.4.4944), I do apologize for the inconvenience and delay.
                    I would like to gather more information about the issue you are reporting.  Please fill out the form that is in the following link and post it on this forum thread:
                    https://communities.intel.com/thread/77761
                    I am currently taking this thread as a reference to perform further investigation regarding the issue that you have been experiencing and send it to higher management.
                    On the meantime my best recommendation is, based on the brief description of your issue, to install the prior version of the drivers (4901) to avoid the bug (temporarily)
                    Here you will find the previous version of it here:
                    https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-
                    This version (4901) has been reported to be working without any type of glitches, so please uninstall the current ones and install the ones previously mentioned so you can monitor the results and post them here.
                     
                    I hope to hear from you soon.
                     
                    Best Regards,
                    Diego S.
                     

                    • 7. Re: HOTS crash
                      Dime

                      I have installed the slightly older version found on ASRock Support page.

                       

                      HOTS is not crashing directly anymore at ultra low settings @ 1440p , sometimes going into some kind of fallback mode, when watching streams on the second screen. ( Which removes most animations )

                       

                      Since my second screen is not recognized as 1440p using DVI-D I will have no choice but to buy a dedicated GPU rather sooner than later.

                      • 8. Re: HOTS crash
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Dime,

                        I was checking your case and would like to know if you need further assistance?  
                        Please do not hesitate in replying to this thread.

                        Best regards, 
                        Adolfo S.



                         

                        • 9. Re: HOTS crash
                          Dime

                          Hi,

                           

                          thanks for the effort, but I bought a new nvidia GPU yesterday and will be using that instead.