7 Replies Latest reply on Mar 12, 2018 2:39 PM by TF14

    Intel HD Graphics scaling option missing - Overscan issue

    TF14

      Hello-

       

      I have a Dell Inspiron 3050 PC with Intel HD Graphics chipset (details below) connected via HDMI to a Panasonic Plasma TV. The image appears cropped and all of my other PCs' graphics cards have the the option to scale the display so we can see the entire image. I am running WIn10 1709 with the latest Intel display driver.

       

      - The Intel HD Graphics Control Panel on this system lacks the scaling option (screenshot below)

        * It has the "Maintain Display Scaling" which fills the screen but cuts off all of the edges (classic overscan behavior)

        * It also has a "Center Image" option which makes the picture much smaller

      - I have tried the following

      * Setting to "Center Image" and trying the TV's "zoom" option - does not fit the screen correctly (1/4 of the top of the screen is missing)

      * Tried all resolutions and refresh rates

      * TV does not support a PC signal (no VGA port and this model does not have any overscan PC support at all - confirmed with Panasonic) - TV does not have any driver to provide WIndows 10 or any other OS

       

      ** Question **

      - Is there anyway to get the horizontal/vertical custom scaling options to be available? That is what I use on my other PCs and HDMI monitors? Not sure why that is not available on this system since there are 2 scaling options available - just not the custom option.

       

      Thanks!

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      002.PNG

       

      Intel(R) HD Graphics

      --------------------------

      Device Instance Path

      PCI\VEN_8086&DEV_0F31&SUBSYS_07031028&REV_0E\3&11583659&0&10

       

      Class Guid

      {4d36e968-e325-11ce-bfc1-08002be10318}

       

      Hardware ID

      PCI\VEN_8086&DEV_0F31&SUBSYS_07031028&REV_0E

       

      Driver Date

      12/11/2017

       

      Driver Version

      10.18.10.4885

       

      Monitor

      --------------------

      Panasonic Plasma TV

      HDMI input

      Does not provide an overscan option to support a PC signal

      PC screen is cut-off at the edges (due to overscan)

      Works fine with all gaming consoles

       

       

      MSINFO32

      ----------

      Item Value

      OS Name Microsoft Windows 10 Home

      Version 10.0.16299 Build 16299

      OS Manufacturer Microsoft Corporation

      System Manufacturer Dell Inc.

      System Model Inspiron 3050

      System Type x64-based PC

      System SKU 0703

      Processor Intel(R) Celeron(R) CPU  J1800  @ 2.41GHz, 2408 Mhz, 2 Core(s), 2 Logical Processor(s)

      BIOS Version/Date Dell Inc. A06, 9/17/2015

      SMBIOS Version 2.8

      Embedded Controller Version 0.06

      BIOS Mode UEFI

      BaseBoard Manufacturer Dell Inc.

      BaseBoard Name Base Board

      Platform Role Mobile

      Windows Directory C:\WINDOWS

      System Directory C:\WINDOWS\system32

      Hardware Abstraction Layer Version = "10.0.16299.248"

      Installed Physical Memory (RAM) 8.00 GB

      Total Physical Memory 7.88 GB

      Available Physical Memory 4.83 GB

      Total Virtual Memory 8.88 GB

      Available Virtual Memory 5.66 GB