10 Replies Latest reply on Mar 28, 2018 5:30 PM by N.Scott.Pearson

    SSD doesn't show in Storage System View

    adelpit

      I just installed a Samsung NVMe SSD 960 Pro in my desktop, as a boot drive. It's fully operational but it's not showing up on the Storage System View in the Intel RST application. Is this a problem or is it simply because it's not a SATA device?

        • 1. Re: SSD doesn't show in Storage System View
          N.Scott.Pearson

          I believe that NVMe drives can be supported by RST, but only if the BIOS contains support for redirection and it is enabled in the BIOS configuration.

           

          ...S

          1 of 1 people found this helpful
          • 2. Re: SSD doesn't show in Storage System View
            adelpit

            RST does support NVMe. But my understanding is that I can't combine NVMe and SATA storage in the same RAID configuration using RST. I've opted for a SATA configuration in my BIOS. I'm trying to find out if the NVMe isn't showing in the Intel application due to a glitch of some kind, or it's not showing simply because I can't use it? Thanks!

            • 3. Re: SSD doesn't show in Storage System View
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello adelpit, 

              It would be great to have additional information about the Intel Rapid Storage Technology you are using. Please follow the steps below:

              View System Report
              To view a system report, follow these steps:

              1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
              2. Click the Help icon.
              3. Click the System Report icon.
               Save System Report

              To save a system report, follow these steps:

              1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
              2. Click the Help icon.
              3. Click the System Report icon.
              4. Click Save.
              I look forward to hearing from you.

              Wanner G.
              • 4. Re: SSD doesn't show in Storage System View
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello adelpit, 

                I am just following up on your inquiry. I will be glad to assist you if you need any further help. 

                I look forward to hearing from you.

                Wanner G.

                • 5. Re: SSD doesn't show in Storage System View
                  adelpit

                  Wanner,

                   

                  I hope this post gets your attention. It appears that, in my delay, the thread has been closed. I still can't see my NVMe SSD in the Intel RST app. I tried installing the Samsung Magician app. It tells me everything's OK with the drive, but it didn't show up in the Intel app. As requested, here's a copy of my System Report:

                   

                   

                  System Report

                   

                    

                   

                  System Information

                   

                  OS name:  Microsoft Windows 10 Home

                   

                  OS version:  10.0.16299

                   

                  System name:  DESKTOP-42U1M0K

                   

                  System manufacturer:  Dell Inc.

                   

                  System model:  XPS 8900

                   

                  Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408  GHz

                   

                  BIOS:  Dell Inc., 2.2.1

                   

                  PCH: 0xA145

                   

                    

                   

                  Intel® Rapid Storage Technology enterprise Information

                   

                  Kit installed:  15.7.5.1025

                   

                  User interface version:  15.7.5.1025

                   

                  Language:  English (United States)

                   

                  RAID option ROM version:  14.0.0.2209

                   

                  Driver version:  15.7.5.1025

                   

                  ISDI version:  15.7.5.1025

                   

                    

                   

                  Storage System Information

                   

                  RAID Configuration

                   

                    

                   

                  Hardware Information

                   

                    

                   

                  Controller name:  Intel(R) Chipset SATA/PCIe RST Premium Controller

                   

                  Type:  SATA

                   

                  Mode:  RAID

                   

                  Number of SATA ports:  5

                   

                  Number of volumes:  0

                   

                  Number of spares:  0

                   

                  Number of available disks:  1

                   

                  Rebuild on Hot Plug:  Disabled

                   

                  Manufacturer:  Intel Corporation

                   

                  Model number:  0x2822

                   

                  Product revision:  49

                   

                  Direct attached disk:  Z4YBLZ4Y

                   

                    

                   

                  Disk on Controller 0, Port 0

                   

                  Status:  Normal

                   

                  Type:  SATA disk

                   

                  Location type:  Internal

                   

                  Usage:  Available

                   

                  Size:  932 GB

                   

                  System disk:  No

                   

                  Disk data cache:  Enabled

                   

                  Command queuing:  NCQ

                   

                  Transfer rate: 6 Gb/s

                   

                  Model:  ST1000DM003-1ER162                     

                   

                  Serial number:  Z4YBLZ4Y

                   

                  SCSI device ID:  0

                   

                  Firmware:  CC45   

                   

                  Physical sector size:  4096 Bytes

                   

                  Logical sector size:  512 Bytes

                   

                    

                   

                  ATAPI device on Controller 0, Port 1

                   

                  Location type:  Internal

                   

                  Transfer rate: 1.5 Gb/s

                   

                  Model:  HL-DT-ST DVD+/-RW GHB0N                

                   

                  Serial number:  Not Available

                   

                  Firmware:  A1C0   

                   

                    

                   

                  Empty port

                   

                  Port:  2

                   

                  Port location:  Internal

                   

                    

                   

                  Empty port

                   

                  Port:  3

                   

                  Port location:  Internal

                   

                    

                   

                  Empty port

                   

                  Port:  5

                   

                  Port location:  Internal

                   

                    

                   

                  • 6. Re: SSD doesn't show in Storage System View
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello adelpit,

                    You have an old Intel® Rapid Storage Technology driver version installed: Version: 15.7.5.1025 ,A03.
                    Try installing a newer generic version and check if your NVMe SSD 960 Pro shows up on the Storage System View.

                    Intel® Rapid Storage Technology
                    Version: 15.9.0.1015 (Latest)

                    Wanner G.

                    • 7. Re: SSD doesn't show in Storage System View
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello adelpit, 

                      Were you able to install the Intel® Rapid Storage Technology driver provided before? Please let me know if you need any further help. 

                      Wanner G.

                      • 8. Re: SSD doesn't show in Storage System View
                        adelpit

                        Wanner,

                         

                        I'm afraid that didn't work. I installed the latest app and driver. The SSD still doesn't show, even after scanning for hardware within the Intel app. Any suggestions? Thanks.

                         

                        Intel® Rapid Storage Technology enterprise Information

                        Kit installed:  15.9.0.1015

                        User interface version:  15.9.0.1015

                        Language:  English (United States)

                        RAID option ROM version:  14.0.0.2209

                        Driver version:  15.9.0.1015

                        ISDI version:  15.9.0.1015

                        • 9. Re: SSD doesn't show in Storage System View
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello adelpit 

                          Thank you for your response.
                           
                          Do you know if on your system the NVMe SSD is been handled by a different SATA controller?
                           
                          Regards,
                          Leonardo C.
                           

                          • 10. Re: SSD doesn't show in Storage System View
                            N.Scott.Pearson

                            I have two thoughts:

                             

                            1. I wonder if the Redirection feature is not being enabled in BIOS (if indeed the BIOS provides support for this capability)?
                            2. I wonder if this is as a result of the Samsung NVMe driver being loaded?

                             

                            ...S