2 Replies Latest reply on Feb 26, 2018 9:05 AM by navratilj

    NUC6CAYS display problems / turns black with BIOS v047

    navratilj

      Hi,

      we are having some issues with new NUC6CAYS (15 devices in total) - screen randomly turns completely black for a few seconds. The NUC is connected via VGA to Acer v246hl (resolution: 1920x1080@60 Hz). We have seen this problem discussed here a few times, so we have updated all of the available drivers, including BIOS to version AYAPLCEL.86A v047, but the problem still persists. NUC is running Windows 10 Pro 1703 (see attachment). Any suggestions? Thanks in advance.

       

      Video of the problem: https://1drv.ms/v/s!AnewxpflxYYLgeBj0MS7mBw0tvWR7Q (use download, does not play in browser)

       

      Output from Support Utility is in the attachment.