1 2 Previous Next 15 Replies Latest reply on May 3, 2018 8:35 AM by DanMadill

    No output from hdmi

    inteldrone

      Hi,

       

      I used intel drone very well.

      I installed ubuntu successfully, and I used it well.

       

      However, it suddenly did not output any signal from hdmi.

      After turning on the intel drone, the computer seems like to be powered on, but I cannot see any output from the hdmi.

      I tried to use keyboard without screen as following steps

      1) I opened terminal window with Ctr+Alt+t

      2) $ sudo poweroff

      3) put password and hit enter key...

      But, it did not work......intel drone was still powered....

       

      Also, to escape from the sleep mode or something, I pushed the power button after turning on intel drone.

      But it does not work.

      (Pushing the power button for a few second to power off does not work neither.)

       

      To show LED light patter, I give two links.

      1. 8777D6CD 3D61 4E3D 824D 018F4ED646D8 - YouTube

      2. 09310A86 9E83 4092 8051 0618E851A2FF - YouTube

       

      Please help me to resolve this issue.....

       

      Do I need to send it to service center?

      What is the coverage of warranty?

      I bought it last summer...

       

      Thank you.

        • 1. Re: No output from hdmi
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Inteldrone,

          Thank you for your interest in the Intel Aero drone.
          Your request has been received and is currently being investigated. 
          We will get back to you as soon as possible.

          Regards,
          Octavian
           

          • 2. Re: No output from hdmi
            inteldrone

            I understood.

            Please let me know as soon as possible.

             

            Thank you.

            • 3. Re: No output from hdmi
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Inteldrone,

              Thank you for your patience.

              Are you able to see the axis point that Aero creates? If you can, you can connect through SSH into the drone and try to reboot it from there. 

              Also, have you performed a BIOS update before the HDMI stopped working?

              Regards,
              Octavian

              • 4. Re: No output from hdmi
                inteldrone

                1. What is the axis point? Are you talking about network SSID? or...?

                 

                2. I did a BIOS update before the HDMI stopped working.

                However, it worked well after the BIOS update.

                 

                I detached the Intel Aero Compute Board, and I tried to start it with wall power supply.

                It is powered up, but it did not show any output of HDMI....the same symptom.

                 

                Thank you.

                • 5. Re: No output from hdmi
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Inteldrone,

                  I apologize for the confusion.

                  I was referring to the access point of the aero drone.

                  You can follow this guide to connect to the access point: https://github.com/intel-aero/meta-intel-aero/wiki/08-Aero-Network-and-System-Administration#networking-lte

                  Also, I would suggest you to attach the compute board back to the drone.

                  Regards,
                  Octavian

                  • 6. Re: No output from hdmi
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Inteldrone,

                    Do you require any more assistance with this issue?

                    Regards,
                    Octavian

                    • 7. Re: No output from hdmi
                      inteldrone

                      Hi,

                       

                      sorry for tardy reply.

                       

                      I still need a help.

                       

                      I cannot find any access point.

                       

                      the computer was powered on, but it did not work at all.

                       

                      Your answer is not helpful at all...

                       

                      AS I ALREADY SAID THAT

                       

                      "I detached the Intel Aero Compute Board, and I tried to start it with wall power supply.

                      It is powered up, but it did not show any output of HDMI....the same symptom."

                       

                      Please advise me with correct answer.

                       

                      Do I need to send it to customer center?

                      • 8. Re: No output from hdmi
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Inteldrone,

                        If you plug a direct micro USB cable between your PC and Intel Aero, it will create a USB-ethernet adapter and allocate an IP address for your PC.

                        You can then access Intel Aero over this USB cable with IP 192.168.7.2

                        Please note that you will first need to install RNDIS drivers if you have a Windows host.
                        You can get the driver from here: http://www.driverscape.com/download/rndis-ethernet-gadget.

                        Please follow driver update process as mentioned in below link,
                        https://www.lifewire.com/updating-drivers-in-windows-7-tutorial-2619224


                        After that you should be able to use Putty to connect to ssh to Aero through that IP.

                        Hope this helps.

                        Regards,
                        Octavian
                        • 9. Re: No output from hdmi
                          JoshDavisNC

                          I had a similar problem, not sure if it's the same as yours. Have you tried plugging into a different HDMI monitor?

                           

                          When I powered on, I would see the startup screen, bios setup screen, and grub screen, but as soon as it started to boot, my HDMI monitor would give me a blue screen and say "No Signal". This was a cheap $50 7" screen I use with Raspberry Pi boards all the time. I plugged the drone into a different HDMI monitor and it worked.

                          • 10. Re: No output from hdmi
                            inteldrone

                            Hi, Intel Corporation thank you for your reply.

                             

                            First of all, I would like to confirm what is the issue in my case.

                            I am not sure the computer is working without hdmi output.

                            I do not know what is the condition of the computer.

                            Even, I cannot check the status of the computer.

                            What I only know is that the computer is powered on.

                            Plus, after Intel Aero is powered on, I cannot power off.

                            I pushed the power button for a long time, but it did not work at all.

                             

                            So I need to try something to resolve the issue.

                            As a one trial, I followed your instruction.

                             

                            I connected PC to Intel Aero using usb cable. That is, "micro USB of Intel Aero" to "USB of pc"

                            But the pc did not detect any new devices at all in the "Device Manager"

                             

                            What is in the Device Manager > Network adapters is the following.

                            1. ASUS PCE-N1511n Wireless LAN PCI-E Card

                            2. Intel(R) Gigabit CT Desktop Adapter

                            3. Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

                             

                            I expected something appeared as like when I plug USB stick in.

                            But nothing appeared in Device Manager when I plug in USB port to my pc.

                             

                            Do you mean that Intel Aero can be detected in "Network and Sharing Center"? (I am using Win7)

                             

                            I need a warranty. What is the warranty policy of this?

                            I bought it last summer.

                             

                            Thank you.

                             

                            P.S. Hi

                            • 11. Re: No output from hdmi
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi inteldrone, 

                              The board might be in an un-bootable state after the BIOS update.
                              We will get back to you with further instructions.

                              Regards,
                              Alexandra

                              • 12. Re: No output from hdmi
                                inteldrone

                                I wait for the reply so far...

                                When I can get the answer?

                                 

                                P.S. I updated BIOS before. After that, it worked well for many days...

                                • 13. Re: No output from hdmi
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Inteldrone,

                                  We've send you a private message via the community, regarding this issue.
                                  Please check your inbox and reply to the message.

                                  Regards,
                                  Octavian

                                  • 14. Re: No output from hdmi
                                    DanMadill

                                    I have a similar issue. HDMI was working fine then stopped working. However, I can PuTTy into the drone. I have had this happen with two drones recently. I tried different monitors and micro HDMI to HDMI cables to no avail. I tried rebooting, as well as powering down and back up, to no avail.

                                     

                                    Any assistance would be appreciated. I'm using Intel Poky 1.6.1 (pyro) with BIOS 01.00.16.

                                     

                                    Regards,

                                    Dan

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