Thank you for contacting Intel Communities support.
I will be happy to assist you.
We recommend you to have the latest BIOS version installed in your Intel NUC to enhance the funcionality and operational features of the product. You can find the link below.
Version: 0060 (Latest)
Also, I would like to point out that your SSD is not included in the list of tested peripherals and we do not ensure compatibility. Check the list here.
Finally, we would like to review the BIOS settings and try to replicate the issue. Please send us a picture of the following BIOS settings:
-The changes you make.
-The Chipset SATA Controller configuration under Devices > SATA.
-Boot Priority settings under Boot.
Looking forward to hearing from you.
According to the information provided, I can think of different options to troubleshoot your Intel NUC.
1. Test the Patriot SCORCH M.2 SSD in another system to make sure it is detected in the BIOS.
2. Test another SSD in the Intel NUC and check if it is found in the BIOS. If another known good SSD is found, make sure you shutdown the PC, unplug the power cord and check the SATA settings in the BIOS.
3. If a different SSD works fine, then you can run SSD utilities to check if your SSD is working properly and even perform an firmware update.
4. If this is a new issue, your Intel NUC board may be the cause of the problem.
I look forward to hearing from you.
We have the same issue testing the Patriot SCORCH PS128GPM280SSDR and 256 GB m.2 NVMe drive after Power loss it does not detect the SSD. You need to go into bios re enable m.2 and restart then it detects it. But if you loose power it will be removed
We updated bios 062
NUC:NUC7i3BNK, BOXNUC7I3BNH, BOXNUC7I5BNH
Thank you for joining the Intel Community Support.
If the issue started happening after updating the BIOS in all Intel® NUC mentioned above, you can try a BIOS recovery. Find the instructions below:
-BIOS Recovery Update Instructions for Intel® NUC.
Keep in mind that you can also test the Patriot SCORCH M.2 SSD in another system to make sure it is detected in the BIOS even after powering off the system and even perform an firmware update, if available.
Now, are you having the same issue in all the Intel® NUC kits mentioned above?
Did you follow the steps provided above?
I would appreciate if you could share any further information that may help us troubleshoot your units.
I'm experiencing the same problem, even though in my case the disk disappears every time I switch off the NUC, I do not even need to physically remove power. Once i start it again, I need to disable M.2, save and exit BIOS, enter it again, enable M.2 and it works. It's really annoying.
I'm using NUC 7i3BNH bought today, it came with BIOS 0060 and I have upgraded to 0062 (behaving the same with both versions)
disk is Patriot Scorch M.2 which should have Phison 5008 inside.
Is there anything that could be done except replacing HW?
Thank you for joining the Intel Community Support.
Because the Intel® NUC you have is brand new, I would like to know if the m.2 SSD was working properly in another Intel® NUC or computer. Now, instead of replacing hardware, are you able to test another m.2 SSD to rule out hardware failure?
Given that you recently performed a BIOS update, set the BIOS settings to factory default values. Follow the steps below to revert to default values:
1.Press F2 during boot to enter BIOS Setup.
2.Press F9 to set defaults.
3.Press F10 to save and exit BIOS.
If the steps mentioned above do not resolve this behavior, you may perform a BIOS recovery to rule out BIOS corruption. You can try the BIOS recovery by the Power Button Menu:
You can follow the instructions on the following link.
Here is the link to locate the Recovery BIOS (.BIO) file:
Unfortunately I am unable to try with another m.2 SSD as I do not have any (I've bought it together with the NUC). I won't be even able to test the SSD in another PC as I do not have any other that is suitable for that.
But as there are other occurrences mentioned in this thread (with different sizes of the SSD and different models of Intel NUC), this seems more like a compatibility issue than one faulty piece.
Regarding BIOS versions, I've tried two (060 and 062 as mentioned in my previous post), it's behaving the same with both versions. During the testing, I've also restored factory defaults of BIOS several times. I've also tried to change various power management settings (and restored them back afterwards).
The box is actually working fine (even over reboots and sleeps), it just loses the SSD after powering off and then on. Disabling and then enabling the m.2 slot "resolves it" until next power off.
For now, the workaround for me is to put the NUC to sleep instead of powering it off (but it's far from perfect). I even think that earlier, when I was playing with it and let it turned off for a day or two it started normally, so perhaps it might have something to do with power management, or the SSD needs to reinitialize somehow (which may be triggered by the disable/enable procedure in BIOS)?
Thank you for your response.
There is a new BIOS update available: Version 0063.
I would like you to give it a try. You can find the link below:
Please let me know how it goes.
I experience exactly the same issue. Update to Bios version 63 did not help.
If I enter the bios, press F9 (Load defaults), save and exit it boots correctly. After powring the NUC off it does not boot correctly again.
FYI, if I press the F9 and after reboot I enter Bios I see correctly M.2 slot is Patriot Scorch M2. If I power the machine off and after turning it on I enter Bios it tells me M.2 Slot "not populated".