2 Replies Latest reply on Feb 28, 2018 3:49 PM by Intel Corporation

    Intel(R) Dual Band Wireless-AC 8260 - Disconnections

    Battlesloth

      Hello Community,

       

      I have been reviewing the WiFi Drop Outs against the latest driver for Intel AC 8260, whilst I have tested all the support recommendation and hardware devices settings which I can list but be about 5 pages of details. I have even removed from test host AV product and VPN tools to ensure flat Windows OS.

       

      1. Removed AV
      2. Removed VPN
      3. Disable Bluetooth
      4. 20 vs 40 no effect.
      5. Power Saving Disabled. ( reflect in logs goign to hibernate mode )
      6. Lock Channels
      7. Confirm HT Mode
      8. Vendor IBm Latest Driver
      9. Intel Latest Driver
      10. Intel WiFi Manager over Windows and vice versa.
      11. etc much more.

       

      After about a month and next step will be to replace the Intel WiFi card to Broadcom which have no impact and no issue, I thought I would try 1 last attempt.

       

      I have attached the Intel PROSet/Wireless Logging Results and seeking peer review as I have little understanding of results, however what stands out to be is at  10:17:04 and 10:22:12. I am hoping to get a better understanding of the log review and assistance in troubleshooting results.

       

      Any help would be greatly appreciated.

        • 1. Re: Intel(R) Dual Band Wireless-AC 8260 - Disconnections
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Battlesloth,

          Thanks for posting in our community.

          From the reports shared, we can see you're connected to a 802.11g network. The 802.11g standard was released back in 2002, its maximum connection rate is 54 Mbps.

          Taking in consideration security, network-overhead and environmental factors, the throughput (or maximum real world speed) of 802.11g is around 22-30 Mbps. At this speed, any interference may cause a disconnection.

          Please test connecting to a network that uses a newer wireless protocol such as 802.11n or 802.11ac and let us know if the issue persists.

          Best regards,
          Eugenio F.

          • 2. Re: Intel(R) Dual Band Wireless-AC 8260 - Disconnections
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Battlesloth,

            We haven't heard from you since the creation of this thread.

            Please let us know if there's anything else we can do for you.

            Best regards,
            Eugenio F.