You have a choice to make. You can go through the RMA process to get a replacement fan from Intel or you can purchase a replacement fan and get it a whole lot sooner. I found the fan on Amazon for less that US$10: Amazon.com: Intel E97379-001 Core i3/i5/i7 Socket 1150/1155/1156 4-Pin Connector CPU Cooler With Aluminum Heatsink and 3…
If you want to go the Intel RMA route, you will need to contact Intel Customer Support directly. Here is contact information, by geography:
You can also try using the Intel Customer Support Chat Service, though this is offered in English only and is only available during office hours in the Pacific TZ.
Hope this helps,
Thank you for your response. I've placed a RMA request and hope Intel will send me a new fan.
I noticed that there was another posting here where someone claimed about problems with this fan on some mainboards. https://communities.intel.com/thread/103077