2 Replies Latest reply on Feb 21, 2018 4:13 PM by Intel Corporation

    Can`t install RSTe 5.3 on Server 2016 core

    Sergey.K

      Hello!

      MB Supermicro X9SCL+-F, with  Intel® C202 PCH Chipset. When i did installing intel rapid storage technology enterprise 5.3 give error 0x00004e24 "failure this platform is not supported".

       

      Log Name:      Application

      Source:        MsiInstaller

      Date:          19.02.2018 10:49:16

      Event ID:      1013

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          OTEST\s.korchagin

      Computer:      hv006.otest.local

      Description:

      Product: Intel(R) Rapid Storage Technology enterprise -- 1: IIF_CustomActionError 2: 20004

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="MsiInstaller" />

          <EventID Qualifiers="0">1013</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-02-19T07:49:16.945682000Z" />

          <EventRecordID>3286</EventRecordID>

          <Channel>Application</Channel>

          <Computer>hv006.otest.local</Computer>

          <Security UserID="S-1-5-21-1912018740-1462670504-817655788-12315" />

        </System>

        <EventData>

          <Data>Product: Intel(R) Rapid Storage Technology enterprise -- 1: IIF_CustomActionError 2: 20004 </Data>

          <Data>(NULL)</Data>

          <Data>(NULL)</Data>

          <Data>(NULL)</Data>

          <Data>(NULL)</Data>

          <Data>(NULL)</Data>

          <Data>

          </Data>

          <Binary>7B45434230363938352D434141312D344333332D383543312D3642434530374242353233317D</Binary>

        </EventData>

      </Event>