When inserting the boom, align the notches on the boom jack and port. The microphone will not work if the boom is inserted incorrectly. Seed this guide on page 3: https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/rig-400-ug.pdf
Thanks very much for your reply.
Yes, I checked the positioning of my boom mic and it is correctly inserted, but still is not detected by the machine when I plug the headset's 3.5mm jack directly into the NUC's front panel.
The USB sound card method is still working successfully though.
What are your thoughts on how this issue could be solved? It seems to be relatively common?
Thank you very much for your prompt reply.
In this case, I would like to recreate this issue at our labs. For me to achieve so, please runt the Intel® System Support Utility and attach the .txt file that the tool will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.